Hybrid Entry-Level IT Support Technician (English)

Distro; Bogotá; Hybrid; COP 28,249,000 - 52,966,000; Full time

Job summary

Distro in Bogota, Colombia is seeking an entry-level Tier 1 Support Technician for a hybrid role. Schedule is Mon-Fri 9am-6pm CST with Mondays and Fridays from home, serving as the first line for IT support.

You will handle password resets, AD, MFA, VPN, and ticketing workflows while assisting with RingCentral, Cloudflare, OneDrive, and Windows 11 issues. Strong English communication is required.

Qualifications

• 6 months to 1 year of Tier 1 support experience.
• Basic troubleshooting skills and familiarity with common SaaS tools.
• Understanding of Microsoft Office 365 and Windows 11.
• Working knowledge of Active Directory, MFA and identity verification.
• Experience with Zendesk and general ticketing systems.
• Remote/hybrid support experience is a plus.

Responsibilities

• Handle password resets, MFA enrollments, and identity verification via Caller Verify.
• Manage AD attributes, group memberships, and folder permissions.
• Assist with RingCentral call handling setups and user configurations.
• Support Cloudflare VPN connectivity and troubleshoot access to resources.
• Transfer data to new machines using Cloudflare and OneDrive.
• Troubleshoot Windows 11 endpoint issues, including logon and performance problems.
• Provide app support for Office 365, Zoom, Teams, and other office tools.
• Offer entry-level support for line-of-business apps like Salesforce and Epic.
• Support Citrix environments, DR and profile rebuilding for sessions and backups.
• Provide printer setup and configuration for office and remote users.
• Support Zoom Rooms connectivity and AV troubleshooting.
• Assist with personal device enrollment via Intune for secure access.
• Set up home printers within Cloudflare environment.
• Recover local machine accounts protected by BitLocker.
• Document every interaction in Zendesk for transparency.
• Escalate issues to other teams when needed.
• Deliver excellent customer service to employees seeking help.

Skills

Customer service

Communication

Problem solving

Documentation

Team collaboration

Tools

Office 365

Windows 11

Active Directory

MFA

OneDrive

Zendesk

RingCentral

Cloudflare

Citrix

Intune

BitLocker

Salesforce

Zoom

VPN

Adobe Acrobat

Job description

Distro in Bogota, Colombia is seeking an entry-level Tier 1 Support Technician for a hybrid role. Schedule is Mon-Fri 9am-6pm CST with Mondays and Fridays from home, serving as the first line for IT support.

You will handle password resets, AD, MFA, VPN, and ticketing workflows while assisting with RingCentral, Cloudflare, OneDrive, and Windows 11 issues. Strong English communication is required.