Junior IT Infrastructure Engineer - Empower Tech Teams

hosting.com; Sur; Presencial; COP 25.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global team

Agile, fast-paced environment

Descripción de la vacante

hosting.com is seeking a Junior IT Infrastructure Engineer to enable our people to work at their best by providing tools, systems, and support. You will be the primary IT support resource for the local business, coordinating with the UK-based Infrastructure team to deliver an excellent employee experience.

You will respond to helpdesk requests, assist with onboarding/offboarding, manage user accounts, and help maintain security, hardware, and software assets, including Microsoft Intune and 365

Formación

• Fluent in English with strong written and spoken skills.
• Excellent communication and the ability to explain technical concepts to non-technical users.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Microsoft 365 services (Entra ID, Teams, Outlook, SharePoint).

Responsabilidades

• Respond to IT support requests via the helpdesk system.
• Assist with onboarding and offboarding activities.
• Manage user accounts across systems and platforms.
• Contribute to IT documentation and guides.
• Maintain the asset registry for hardware and software.
• Support setup and maintenance of hardware and meeting room tech.
• Assist in implementing security controls and best practices.
• Assist deployment and management through Microsoft Intune.
• Produce monthly user and asset reports.
• Maintain ISO27001 compliance and security posture.
• Identify opportunities to improve processes and automate tasks.

Conocimientos

English fluency

Communication skills

Troubleshooting

Microsoft 365 knowledge

macOS support

Herramientas

Microsoft Intune

Descripción del empleo

hosting.com is seeking a Junior IT Infrastructure Engineer to enable our people to work at their best by providing tools, systems, and support. You will be the primary IT support resource for the local business, coordinating with the UK-based Infrastructure team to deliver an excellent employee experience.

You will respond to helpdesk requests, assist with onboarding/offboarding, manage user accounts, and help maintain security, hardware, and software assets, including Microsoft Intune and 365