Lead IT Engineer

Autonomic Mind; Medellín; Presencial; COP 101.556.000 - 121.644.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Education and training bonus

Parking

Descripción de la vacante

Autonomic Mind in Medellín, Colombia seeks an IT operations leader to own the company's technology backbone. You will own vulnerability management, patching cycles, backups, DR plans, and the enterprise network with a focus on independence and initiative.

You will own the cloud apps (including Microsoft 365), device fleet (Windows and Mac), and office network (firewalls and local storage). Reporting to US leadership, you will grow into a technical leader role.

Formación

• Bachelor's degree in IT, CS, or related field.
• Experience in managing enterprise IT stacks and platforms.
• Ability to propose and validate independent recommendations.

Responsabilidades

• Lead vulnerability assessment and patch cycles with our security expert in Boston, applying independent judgment to recommendations.
• Manage the full device lifecycle for corporate devices via MDM platforms.
• Ensure backups and disaster recovery plans meet data integrity, retention, and RTO/RPO objectives.
• Fine-tune performance and availability of virtualization platforms.
• Keep enterprise wireless network running with required coverage, speed and security.
• Configure and monitor enterprise switching and firewall policies.
• Serve as the go-to expert for Microsoft 365, Entra ID, Intune, Windows Server and AD.
• Use ITSM tools to track tickets, changes, and SLA compliance.
• Document runbooks to prevent knowledge silos.
• Collaborate with security and support teams for a consistent IT stack.
• Be on-call during planned maintenance and incidents.

Conocimientos

Vulnerability management

MDM platforms

Backup & recovery

Networking

Microsoft ecosystem

Educación

Bachelor's degree in Information Technology, Computer Science, or related field

Herramientas

Tenable

Qualys

Rapid7

ManageEngine Patch Manager

Intune

Jamf

Kandji

Workspace ONE

Veeam

VMware vSphere

Hyper-V

Nutanix

Proxmox

Meraki

Aruba

Ubiquiti

Fortinet

Azure AD/Entra ID

Descripción del empleo

Do you want full ownership of a company's technology backbone?

We're looking for someone to become the linchpin of our IT operation: the person who knows every corner of our infrastructure, from the cloud down to the last network switch. If you're someone who enjoys understanding the full picture — identity, endpoints, virtualization, backups, and networking — and would rather act with autonomy than wait for instructions, this role is for you.

You'll be the technical owner of our cloud applications (including Microsoft 365), our fleet of devices (Windows and Mac), and our office network, including firewalls and local storage. You'll work closely with our security and technical support team, reporting directly to technology leadership in the U.S. This role also offers a clear path to grow into a technical leadership position.

The areas where your expertise will make the biggest difference: vulnerability management and patching, backup & recovery, wireless networks, and Microsoft 365.

What you'll do

• Lead vulnerability assessment and patching cycles alongside our security expert in Boston — not just executing what vendors recommend, but applying independent judgment to question and adjust their recommendations.
• Manage the full device lifecycle for corporate devices through MDM platforms.
• Ensure our backups and disaster recovery plans meet data integrity, retention, and RTO/RPO objectives.
• Fine-tune the performance and availability of our virtualization platforms.
• Keep our enterprise wireless network running with the coverage, speed, and security the business needs.
• Configure and monitor enterprise-grade switching and firewall policies.
• Serve as the go-to expert for the Microsoft ecosystem: 365, Entra ID (Azure AD), Intune, Windows Server, and Active Directory.
• Use ITSM tools to keep tickets, changes, and SLA compliance organized.
• Keep everything documented — clear runbooks that make sure knowledge doesn't live in just one person's head.
• Collaborate closely with the security and support teams so the entire IT stack runs consistently.
• Be available within the on-call rotation, including weekends and holidays when planned maintenance or incidents come up.

What you'll bring

• Hands-on experience with vulnerability management and patching tools (Tenable, Qualys, Rapid7, ManageEngine Patch Manager, or similar). We're not looking for deep tool-specific expertise, but for someone who can operate, propose, and validate with independent judgment.
• Experience with MDM platforms (Intune, Jamf, Kandji, Workspace ONE, or similar).
• Experience with enterprise backup & recovery solutions (Veeam, Commvault, Rubrik, Veritas, or similar) — Veeam is a plus.
• Experience with virtualization platforms (VMware vSphere, Hyper‑V, Nutanix, Proxmox, or similar) — VMware is a plus.
• Experience with enterprise wireless networking (Meraki, Aruba, Ubiquiti, Fortinet, or similar) — Cisco Meraki is a plus.
• Enterprise-grade switching and firewalls.
• Strong command of the Microsoft ecosystem: 365, Azure AD/Entra ID, Intune, Windows Server, and Active Directory.
• Experience with ITSM tools (ManageEngine ServiceDesk, ServiceNow, Jira Service Management, or similar).

Nice to have

• VMware certifications (VCP, VCAP) or Microsoft certifications (AZ-104, MS-102).
• Cisco networking experience or Meraki certifications.
• Knowledge of ITIL or a similar framework.
• Prior experience in bilingual environments (Colombia–U.S. or Latin America).
• Interest in growing into a technical leadership role.
• Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• English Level: Full professional proficiency in English, with the ability to communicate fluently on technical topics
• 100% employer-covered private health insurance
• Education and training bonus
• Strong focus on work-life balance and employee well-being
• Parking
• Experience: 5+ years of hands-on infrastructure administration experience in enterprise environments, with demonstrated ownership of complex, multi-layered IT stacks.
• Salary: Up to $10,000,000 COP, based on expertise and experience level.