Junior Global Production Support Engineer — Hybrid

WPP Company; Bogotá ciudad; Hybrid; COP 30,000,000 - 38,000,000; Full time

Job summary

WPP Production is seeking a Junior Production Support Engineer to help maintain production workstations, systems and infrastructure both on-site and remotely. You’ll learn under senior engineers, handling day-to-day support, deployments, and documentation while contributing to a stable production environment.

Ideal candidates bring 0-2 years in IT support, a proactive service mindset, and strong communication.

Qualifications

• 0-2 years’ experience in an IT support, service desk, technical support, production technology or media technology role.
• Foundational understanding of media production processes, creative applications or production services is desirable.
• A proactive, flexible and service-led approach, with a general can-do attitude.
• Ability to work under pressure, manage assigned tasks and elevate issues appropriately.
• Good communication, problem-solving and organisational skills.

Responsibilities

• Assist with the implementation of new production environments, supporting the setup, maintenance and troubleshooting of production equipment and systems for print, moving image and digital users.
• Work with the wider Production Technology team to ensure work aligns with global operational, technology and security policies and standards.
• Set up new workstations across macOS, Windows and Linux platforms under guidance from more experienced team members.
• Support research into software, hardware and workflow developments across production technology.
• Assist in the deployment of WPP Production facilities and turnkey production systems.
• Assist with the installation and testing of new facilities, equipment and production systems.
• Help analyse and rectify technical faults on equipment, systems and workflows, escalating where appropriate.
• Escalate and formally report faults to Production Support Engineers, Senior Production Support Engineers, specialist Production Engineers or third-party support where required.
• Communicate production issues with team colleagues and management, providing clear progress updates and supporting workable solutions.
• Provide first-line support to production suites and production users, escalating second-line or complex issues as appropriate.
• Document and update standard operating procedures, support notes and knowledge base articles in real time.
• Complete project tasks as assigned by the Regional Production Technology Manager, Lead Production Support Engineer or senior team members.
• Develop awareness of global WPP Production facilities and support requirements.
• Provide support and cover for other Production Support Engineers where required.
• Work with standard application suites and custom workflow tools used across WPP Production.
• Assist with endpoint security, software compliance, operating system patching and vulnerability remediation activities in accordance with WPP Production and client security requirements.
• Support production user onboarding, offboarding and role changes, helping to ensure appropriate access to production systems, software, storage platforms and collaboration tools.
• Assist with the support and maintenance of production storage platforms, shared filesystems, render infrastructure and high-performance networking environments.
• Participate in incident response activities, assisting with service restoration and post-incident documentation where required.
• Assist with software deployment, endpoint management and device lifecycle activities using approved management and automation platforms.
• Monitor production systems and infrastructure under guidance, helping to identify risks, performance issues and capacity constraints.
• Support software licensing, asset management and compliance activities as directed.
• Work with internal technology teams, vendors and third-party partners to troubleshoot issues and maintain service continuity where required.
• Support business continuity and disaster recovery activities, including documentation, testing and operational readiness tasks.
• Assist in the evaluation, testing and rollout of new production technologies, workflows and platform enhancements.
• Share knowledge with colleagues and production users, promoting best practice and effective use of production technology systems.

Skills

IT support

Problem solving

Communication

Teamwork

Time management

Proactive

Independent worker

Attack on issues

Learning quickly

Education

IT qualifications or technical training

Tools

Adobe Creative Cloud

DaVinci Resolve

Avid Pro Tools

Job description

WPP Production is seeking a Junior Production Support Engineer to help maintain production workstations, systems and infrastructure both on-site and remotely. You’ll learn under senior engineers, handling day-to-day support, deployments, and documentation while contributing to a stable production environment.

Ideal candidates bring 0-2 years in IT support, a proactive service mindset, and strong communication.