Application Support Engineer

EPAM Systems; Colombia; On-site; COP 45,000,000 - 65,000,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling and certification courses

Global career opportunities

Job summary

EPAM Systems is seeking an Application Support Engineer to keep business-critical apps stable and observable. You will troubleshoot incidents, analyze logs, and work with Jenkins pipelines to support releases.

Strong SQL and Java core skills, plus ITIL familiarity, are essential to collaborate across globally distributed teams. Applicants should have 2+ years in application support, good English (B2), and the ability to work in shifts, including on-call periods.

Qualifications

• 2+ years of application support experience in medium to large ecosystems.
• Java core troubleshooting for application errors and monitoring.
• SQL experience with strong query skills.
• ITSM/ITIL foundation knowledge covering incident, problem, and change management.
• Strong understanding of web application architecture including web/app/DB servers, DNS, firewalls, and SSL.
• Hands-on experience with Elastic and APM logs for investigation and monitoring.
• Experience using pre-built Jenkins pipelines and working within release processes.
• Practical database fundamentals across Oracle, MySQL, PostgreSQL, or MS SQL.
• Strong communication and collaboration skills; ready for shifts and on-call rotation.
• Readiness for shifts, weekend releases, and on-call rotation.
• Upper-Intermediate English proficiency (B2).

Responsibilities

• Resolve production incidents by troubleshooting application, database, and connectivity issues.
• Analyze logs and monitoring signals to identify root cause and propose corrective actions.
• Execute SQL queries to validate data, diagnose problems, and support investigation workflows.
• Troubleshoot Java core applications by interpreting errors, reviewing behavior, and recommending fixes.
• Support ITIL-aligned processes by handling incidents, contributing to problem records, and coordinating changes.
• Operate and monitor pre-built Jenkins pipelines to support releases and operational tasks.
• Collaborate with engineers to improve system reliability, observability, and operational readiness.
• Document investigations, runbooks, and knowledge articles in Jira and Confluence.
• Coordinate across stakeholders during escalations and communicate status and impact clearly.
• Perform network and web troubleshooting including DNS checks, SSL validation, and HAR file analysis.
• Participate in on-call rotation and shift coverage to maintain service continuity.

Skills

Java core troubleshooting

SQL querying

ITIL/ITSM knowledge

Web architecture understanding

Jenkins pipelines

Elastic/APM logs

Jira/Confluence usage

English (B2)

Communication

Team collaboration

Tools

Jenkins

Elastic

APM

Jira

Confluence

Oracle

MySQL

PostgreSQL

MS SQL

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a motivated Application Support Engineer to help keep business-critical applications stable, observable, and reliable for clients. You will troubleshoot incidents, analyze logs and databases, and collaborate on improvements across the support lifecycle.

Responsibilities

• Resolve production incidents by troubleshooting application, database, and connectivity issues
• Analyze logs and monitoring signals to identify root cause and propose corrective actions
• Execute SQL queries to validate data, diagnose problems, and support investigation workflows
• Troubleshoot Java core applications by interpreting errors, reviewing behavior, and recommending fixes
• Support ITIL-aligned processes by handling incidents, contributing to problem records, and coordinating changes
• Operate and monitor pre-built Jenkins pipelines to support releases and operational tasks
• Collaborate with engineers to improve system reliability, observability, and operational readiness
• Document investigations, runbooks, and knowledge articles in Jira and Confluence
• Coordinate across stakeholders during escalations and communicate status and impact clearly
• Perform network and web troubleshooting including DNS checks, SSL validation, and HAR file analysis
• Participate in on-call rotation and shift coverage to maintain service continuity

Requirements

• 2+ years application support experience in medium to large ecosystems
• Java core troubleshooting experience for application errors and monitoring
• SQL experience with strong query skills
• ITSM and ITIL foundation knowledge covering incident, problem, and change management
• Strong understanding of web application architecture including web/app/DB servers, DNS, firewalls, and SSL
• Hands-on experience with Elastic and APM logs for investigation and monitoring
• Experience using pre-built Jenkins pipelines and working within release processes
• Practical database fundamentals across Oracle, MySQL, PostgreSQL, or MS SQL
• Strong communication skills for clear verbal and written updates
• Collaborative teamwork skills with ability to learn independently with guidance
• Readiness for shifts, weekend releases, and on-call rotation
• Upper-Intermediate English proficiency (B2)

Nice to have

• Windows administration experience including IIS
• Virtualization or containerization exposure
• CI/CD principles understanding
• GCP exposure managing applications
• SQL performance tuning knowledge including indexes, stored procedures, and transactions

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.