Production Support Engineer Junior

WPP Company; Bogotá ciudad; Hybrid; COP 30,000,000 - 38,000,000; Full time

Job summary

WPP Production is seeking a Junior Production Support Engineer to help maintain production workstations, systems and infrastructure both on-site and remotely. You’ll learn under senior engineers, handling day-to-day support, deployments, and documentation while contributing to a stable production environment.

Ideal candidates bring 0-2 years in IT support, a proactive service mindset, and strong communication.

Qualifications

• 0-2 years’ experience in an IT support, service desk, technical support, production technology or media technology role.
• Foundational understanding of media production processes, creative applications or production services is desirable.
• A proactive, flexible and service-led approach, with a general can-do attitude.
• Ability to work under pressure, manage assigned tasks and elevate issues appropriately.
• Good communication, problem-solving and organisational skills.

Responsibilities

• Assist with the implementation of new production environments, supporting the setup, maintenance and troubleshooting of production equipment and systems for print, moving image and digital users.
• Work with the wider Production Technology team to ensure work aligns with global operational, technology and security policies and standards.
• Set up new workstations across macOS, Windows and Linux platforms under guidance from more experienced team members.
• Support research into software, hardware and workflow developments across production technology.
• Assist in the deployment of WPP Production facilities and turnkey production systems.
• Assist with the installation and testing of new facilities, equipment and production systems.
• Help analyse and rectify technical faults on equipment, systems and workflows, escalating where appropriate.
• Escalate and formally report faults to Production Support Engineers, Senior Production Support Engineers, specialist Production Engineers or third-party support where required.
• Communicate production issues with team colleagues and management, providing clear progress updates and supporting workable solutions.
• Provide first-line support to production suites and production users, escalating second-line or complex issues as appropriate.
• Document and update standard operating procedures, support notes and knowledge base articles in real time.
• Complete project tasks as assigned by the Regional Production Technology Manager, Lead Production Support Engineer or senior team members.
• Develop awareness of global WPP Production facilities and support requirements.
• Provide support and cover for other Production Support Engineers where required.
• Work with standard application suites and custom workflow tools used across WPP Production.
• Assist with endpoint security, software compliance, operating system patching and vulnerability remediation activities in accordance with WPP Production and client security requirements.
• Support production user onboarding, offboarding and role changes, helping to ensure appropriate access to production systems, software, storage platforms and collaboration tools.
• Assist with the support and maintenance of production storage platforms, shared filesystems, render infrastructure and high-performance networking environments.
• Participate in incident response activities, assisting with service restoration and post-incident documentation where required.
• Assist with software deployment, endpoint management and device lifecycle activities using approved management and automation platforms.
• Monitor production systems and infrastructure under guidance, helping to identify risks, performance issues and capacity constraints.
• Support software licensing, asset management and compliance activities as directed.
• Work with internal technology teams, vendors and third-party partners to troubleshoot issues and maintain service continuity where required.
• Support business continuity and disaster recovery activities, including documentation, testing and operational readiness tasks.
• Assist in the evaluation, testing and rollout of new production technologies, workflows and platform enhancements.
• Share knowledge with colleagues and production users, promoting best practice and effective use of production technology systems.

Skills

IT support

Problem solving

Communication

Teamwork

Time management

Proactive

Independent worker

Attack on issues

Learning quickly

Education

IT qualifications or technical training

Tools

Adobe Creative Cloud

DaVinci Resolve

Avid Pro Tools

Job description

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

About WPP Production

WPP Production is the Global Content Experience Company. Part of WPP, WPP Production partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, WPP Production offers the unrivalled ability to deliver relevant, engaging, and measurable content across all channels and media, both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions.

Our global team of over 9,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

What does a Production Support Engineer, Junior do at WPP Production?

As a Production Support Engineer, Junior, you will support production users and Production Technology colleagues by helping to maintain workstations, systems and production infrastructure. The role is focused on developing practical technical experience while contributing to a stable, secure and fully functioning production environment, both on site and remotely.

You will work under the guidance of experienced Production Support Engineers, Senior Production Support Engineers and the Regional Production Technology Manager, AMER, assisting with day-to-day support, deployments, documentation and project activities. The role may be required to work on a flexible rota, providing weekday, weekend, out-of-hours and on-call support where production requirements demand it.

Responsibilities

• Assist with the implementation of new production environments, supporting the setup, maintenance and troubleshooting of production equipment and systems for print, moving image and digital users.
• Work with the wider Production Technology team to ensure work aligns with global operational, technology and security policies and standards.
• Set up new workstations across macOS, Windows and Linux platforms under guidance from more experienced team members.
• Support research into software, hardware and workflow developments across production technology.
• Assist in the deployment of WPP Production facilities and turnkey production systems.
• Assist with the installation and testing of new facilities, equipment and production systems.
• Help analyse and rectify technical faults on equipment, systems and workflows, escalating where appropriate.
• Escalate and formally report faults to Production Support Engineers, Senior Production Support Engineers, specialist Production Engineers or third-party support where required.
• Communicate production issues with team colleagues and management, providing clear progress updates and supporting workable solutions.
• Provide first-line support to production suites and production users, escalating second-line or complex issues as appropriate.
• Document and update standard operating procedures, support notes and knowledge base articles in real time.
• Complete project tasks as assigned by the Regional Production Technology Manager, Lead Production Support Engineer or senior team members.
• Develop awareness of global WPP Production facilities and support requirements.
• Provide support and cover for other Production Support Engineers where required.
• Work with standard application suites and custom workflow tools used across WPP Production.
• Assist with endpoint security, software compliance, operating system patching and vulnerability remediation activities in accordance with WPP Production and client security requirements.
• Support production user onboarding, offboarding and role changes, helping to ensure appropriate access to production systems, software, storage platforms and collaboration tools.
• Assist with the support and maintenance of production storage platforms, shared filesystems, render infrastructure and high-performance networking environments.
• Participate in incident response activities, assisting with service restoration and post-incident documentation where required.
• Assist with software deployment, endpoint management and device lifecycle activities using approved management and automation platforms.
• Monitor production systems and infrastructure under guidance, helping to identify risks, performance issues and capacity constraints.
• Support software licensing, asset management and compliance activities as directed.
• Work with internal technology teams, vendors and third-party partners to troubleshoot issues and maintain service continuity where required.
• Support business continuity and disaster recovery activities, including documentation, testing and operational readiness tasks.
• Assist in the evaluation, testing and rollout of new production technologies, workflows and platform enhancements.
• Share knowledge with colleagues and production users, promoting best practice and effective use of production technology systems.

Requirements

• 0-2 years’ experience in an IT support, service desk, technical support, production technology or media technology role.
• Foundational understanding of media production processes, creative applications or production services is desirable.
• A proactive, flexible and service-led approach, with a general can-do attitude.
• Ability to work under pressure, manage assigned tasks and elevate issues appropriately.
• Good communication, problem-solving and organisational skills.
• Ability to communicate effectively with technical and non-technical colleagues, both face to face and in writing.
• Ability to work independently on assigned tasks as well as part of a team.
• Ability to build positive working relationships with production users and stakeholders.
• Flexible attitude to out-of-hours working when required.Ability to learn quickly, follow established procedures and develop practical technical knowledge.
• Fundamental working knowledge of macOS and Windows; exposure to Linux is desirable.
• Basic understanding of production workflows for print, digital, moving image or audio is desirable.
• Familiarity with creative software such as Adobe Creative Cloud, DaVinci Resolve, Avid Pro Tools or similar applications is desirable.
• Basic understanding of networking, file sharing, storage platforms and endpoint management concepts is desirable.
• Familiarity with Microsoft 365 and common productivity tools.
• Relevant IT qualifications, certifications or technical training would be advantageous.

Why work here

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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