JAMF Pro Endpoint Engineer — macOS & iOS

Infinite Computer Solutions; Bogotá ciudad; On-site; COP 165,038,000 - 231,054,000; Full time

Job summary

The L2 Endpoint Engineer at Infinite Computer Solutions is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

You will manage device lifecycle, application packaging, deployment, patching, policy enforcement, and compliance, while troubleshooting complex Apple endpoint issues to ensure a seamless user experience for global teams.

Qualifications

• 3–6 years of experience in Apple endpoint / JAMF support.
• Bachelor’s degree in IT or related field.
• Certification in JAMF or Apple device support is a plus.

Responsibilities

• Administer and support JAMF Pro environment.
• Manage device inventory, smart groups, policies, and configuration profiles.
• Oversee enrollment workflows (DEP) and ABM integration.
• Monitor JAMF health, patch management, and deployment success.
• Troubleshoot Apple endpoint issues and ensure a seamless user experience.
• Collaborate with security, identity, and ITIL process teams.
• Provide automation and scripting for macOS tasks (bash/shell).
• Maintain SOPs, runbooks, and knowledge base.

Skills

JAMF Pro administration

macOS device management

iOS/iPadOS device management

Troubleshooting Apple endpoints

Clear communication with users

Education

Bachelor’s degree in IT or related field

JAMF 100/200 (certification)

Apple Device Support (certification)

Tools

JAMF Pro

Azure AD

Okta

Apple Business Manager (ABM)

DEP

VPP (Apps & Books)

Job description

The L2 Endpoint Engineer at Infinite Computer Solutions is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

You will manage device lifecycle, application packaging, deployment, patching, policy enforcement, and compliance, while troubleshooting complex Apple endpoint issues to ensure a seamless user experience for global teams.