Endpoint Solutions - JAMF-macOS-iOS MDM

Infinite Computer Solutions; Bogotá ciudad; Presencial; COP 165 038 000 - 231 054 000; Tempo integral

Resumo da oferta

The L2 Endpoint Engineer at Infinite Computer Solutions is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

You will manage device lifecycle, application packaging, deployment, patching, policy enforcement, and compliance, while troubleshooting complex Apple endpoint issues to ensure a seamless user experience for global teams.

Qualificações

• 3–6 years of experience in Apple endpoint / JAMF support.
• Bachelor’s degree in IT or related field.
• Certification in JAMF or Apple device support is a plus.

Responsabilidades

• Administer and support JAMF Pro environment.
• Manage device inventory, smart groups, policies, and configuration profiles.
• Oversee enrollment workflows (DEP) and ABM integration.
• Monitor JAMF health, patch management, and deployment success.
• Troubleshoot Apple endpoint issues and ensure a seamless user experience.
• Collaborate with security, identity, and ITIL process teams.
• Provide automation and scripting for macOS tasks (bash/shell).
• Maintain SOPs, runbooks, and knowledge base.

Conhecimentos

JAMF Pro administration

macOS device management

iOS/iPadOS device management

Troubleshooting Apple endpoints

Clear communication with users

Formação académica

Bachelor’s degree in IT or related field

JAMF 100/200 (certification)

Apple Device Support (certification)

Ferramentas

JAMF Pro

Azure AD

Okta

Apple Business Manager (ABM)

DEP

VPP (Apps & Books)

Descrição da oferta de emprego

The L2 Endpoint Engineer is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.

Key Responsibilities

JAMF Platform Administration

• Administer and support JAMF Pro environment
• Manage:
• Device inventory and smart groups
• Policies and configuration profiles
• Enrollment workflows (DEP/Automated Device Enrollment)
• Monitor JAMF health, sync status, and device communication

Device Lifecycle Management (macOS & iOS)

• Handle end-to-end lifecycle:
• Enrollment (Automated & manual)
• Provisioning and configuration
• Decommissioning
• Support:
• macOS devices (laptops/desktops)
• iOS/iPadOS devices (iPhones, iPads)
• Ensure devices are compliant with corporate standards

Application Packaging & Deployment (macOS)

• Package and deploy applications using:
• PKG / DMG formats
• JAMF policies
• Handle:
• App testing and validation
• Version upgrades and patching
• Troubleshoot installation failures and dependency issues

Patch Management (macOS & iOS)

• Manage OS and third-party patching using JAMF
• Define and deploy patch policies and schedules
• Monitor patch compliance and remediation
• Troubleshoot patch deployment failures

Policy & Configuration Management

• Create and manage:
• Configuration profiles (Wi-Fi, VPN, security settings)
• Restrictions and compliance policies
• Integrate with:
• Apple Business Manager (ABM)
• Identity providers (Azure AD / Okta)
• Ensure alignment with security baselines

Incident & Problem Management

• Act as L2 resolver for:
• Device enrollment failures
• Application deployment issues
• Patch failures
• Policy conflicts
• Perform root cause analysis for recurring issues
• Escalate to L3/vendor with proper logs when required

Automation & Scripting

• Use scripting for automation:
• Bash / Shell scripting (primary for macOS)
• Basic Python (good to have)
• Automate:
• Application deployments
• Device configurations
• Remediation tasks

Compliance, Reporting & Documentation

• Generate reports on:
• Device compliance
• Patch status
• Application deployment success
• Maintain SOPs, runbooks, and knowledge base
• Support audit requirements

Collaboration & Support

• Work with L1 team for triage improvements
• Collaborate with:
• Security teams (compliance & policies)
• Identity teams (SSO, conditional access)
• Provide clear communication to end users and stakeholders

Required Skills & Qualifications

Technical Skills (Core)

• Strong hands-on experience in:
• JAMF Pro administration
• macOS device management
• iOS/iPadOS device management (MDM)
• Good understanding of:
• Apple Business Manager (ABM)
• Automated Device Enrollment (DEP)
• Apple Volume Purchase Program (VPP / Apps & Books)

Packaging & Scripting

• Application packaging:
• PKG / DMG
• Scripting:
• Bash / Shell (mandatory for macOS support mindset)

Integration Knowledge

• Identity integration:
• Azure AD / Okta (preferred)
• Basic understanding of:
• Certificates, profiles, and device trust

Process Knowledge

• ITIL processes:
• Incident, Problem, Change Management
• Experience in patch cycles and compliance reporting

Soft Skills

• Strong troubleshooting mindset (must understand Apple ecosystem behavior)
• Clear communication with global users
• Attention to detail (Apple policies can be strict and sensitive)

Experience & Education

• 3–6 years of experience in Apple endpoint / JAMF support
• Bachelor’s degree in IT or related field
• Certifications (good to have):
• JAMF 100/200
• Apple Device Support

Key Performance Indicators (KPIs)

• Device compliance rate (%)
• Patch compliance (macOS & iOS)
• Application deployment success rate
• Incident resolution time (MTTR)
• Reduction in repeat issues
• User experience / CSAT