IT Support Specialist: Global Tech Help & BI Dashboards

Gensler; Bogotá; Presencial; COP 55.000.000 - 85.000.000; Jornada completa

Descripción de la vacante

Gensler is seeking an IT Support Specialist in Bogotá to deliver first-line service and restore staff to billable status after tech incidents. You will collaborate with a global team, support O365 and Power BI, and manage hardware and user accounts.

Responsibilities include creating reports, managing SharePoint, and assisting with desk-side and remote support. A 3+ year track record in IT support and bilingual English/Spanish are required.

Formación

• Minimum 3 years IT technical support and customer service experience in large environments.
• Extensive knowledge of Windows 10/11 and Microsoft O365 cloud services.
• 100% bilingual English/Spanish with strong written and verbal communication.

Responsabilidades

• Provide first-line response to staff incidents and service desk requests.
• Triage incident queues and ensure quick assignment and resolution.
• Create MS Excel and Power BI reports and dashboards.
• Manage MS SharePoint sites and application support.
• Support on-site and remote office clients with minimal supervision.

Conocimientos

Windows 10/11

O365 cloud services

Power BI

SharePoint

MacBook support

Active Directory

Networking basics

Bilingual English/Spanish

Hardware troubleshooting

Customer service

Educación

Associates Degree in Technology/Engineering/CS

A+ Certification

Herramientas

Power BI

Excel

SharePoint

Descripción del empleo

Gensler is seeking an IT Support Specialist in Bogotá to deliver first-line service and restore staff to billable status after tech incidents. You will collaborate with a global team, support O365 and Power BI, and manage hardware and user accounts.

Responsibilities include creating reports, managing SharePoint, and assisting with desk-side and remote support. A 3+ year track record in IT support and bilingual English/Spanish are required.