IT Systems & Operations Technician

EXL; Bogotá; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Descripción de la vacante

EXL in Bogotá is seeking an IT Helpdesk Technician to lead systems implementation, integration, and ongoing IT operations. You will troubleshoot complex issues across infrastructure and end-user computing, and collaborate with cross-functional teams to ensure stable, efficient systems.

The role requires hands-on experience with Windows desktops, Office 365, SCCM, VPNs, and Active Directory, plus familiarity with ITIL and project management practices.

Formación

• 1–3 years of relevant IT helpdesk experience or equivalent education.
• Strong technical and troubleshooting skills.
• Familiarity with ITIL framework and project management methodologies.
• Excellent English communication, both written and spoken.
• Proactive, customer-first mindset and adaptability.
• Experience with Windows, Office 365, SCCM, VPN, and network basics.

Responsabilidades

• Lead systems implementation, integration, and ongoing operations.
• Troubleshoot complex issues across infrastructure and end-user computing.
• Collaborate with cross-functional teams for project delivery and system stability.
• Apply ITIL practices to drive process improvements.

Conocimientos

System troubleshooting

ITIL knowledge

English communication

Project management

Educación

Equivalent education

Herramientas

Active Directory

DNS

VPN

SCCM

PowerShell

Descripción del empleo

EXL in Bogotá is seeking an IT Helpdesk Technician to lead systems implementation, integration, and ongoing IT operations. You will troubleshoot complex issues across infrastructure and end-user computing, and collaborate with cross-functional teams to ensure stable, efficient systems.

The role requires hands-on experience with Windows desktops, Office 365, SCCM, VPNs, and Active Directory, plus familiarity with ITIL and project management practices.