Global End-User IT Support Specialist

Scotiabank; Bogotá; Presencial; COP 53.568.000 - 80.352.000; Jornada completa

Descripción de la vacante

Scotiabank via ScotiaTech in Bogota seeks an End User Technical Support Analyst to deliver first and second-line IT support for employees worldwide, focusing on timely incident resolution and security adherence.

You will handle Active Directory, IAM, Windows OS, and Microsoft Office apps, addressing hardware, software, and network issues while collaborating with Level I teams for efficient outcomes.

Formación

• Active Directory users and groups administration
• IAM/Identity & Access Management
• Windows operating systems expertise
• Microsoft Office Suite proficiency
• Networking fundamentals and topology knowledge
• IT security policies and procedures
• Incident and service request management

Responsabilidades

• Provide first and second-level technical support to employees via phone, tickets, and intake channels.
• Troubleshoot and resolve incidents related to hardware, software, applications, network, and user accounts.
• Perform Active Directory administration: user accounts, group management, access provisioning/deprovisioning.
• Manage and update incident tickets with proper documentation; escalate complex issues as needed.
• Provide Level II support for applications, systems, networks, and devices; ensure security policy compliance.
• Support global users and maintain high customer satisfaction standards.
• Assist Level I teams with guidance and procedural feedback.

Conocimientos

Active Directory

IAM / Identity & Access Management

Windows OS

Microsoft Office Suite

Networking fundamentals

IT security policies

Incident & service management

Descripción del empleo

Scotiabank via ScotiaTech in Bogota seeks an End User Technical Support Analyst to deliver first and second-line IT support for employees worldwide, focusing on timely incident resolution and security adherence.

You will handle Active Directory, IAM, Windows OS, and Microsoft Office apps, addressing hardware, software, and network issues while collaborating with Level I teams for efficient outcomes.