IT Service Desk Analyst I - Frontline Tech Support

Audubon Companies; Bogotá; Presencial; COP 28.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Audubon Companies is seeking an IT Service Desk Analyst I to join our Bogotá, Colombia office. You will provide first-level technical support for hardware, software, and system issues, using phone, remote tools, and in-person assistance to ensure timely resolutions.

You will manage endpoints, user accounts, and adhere to SLAs while collaborating with IT teams and vendors in a global organization. The role requires strong English, a related degree, and at least 2 years of service desk experience.

Formación

• Bachelor's degree in Information Technology, Systems Engineering, Computer Science, or related field preferred.
• Minimum of two years in IT Service Desk, Help Desk, or End User Support role.
• Strong English (C1) and customer service orientation; able to communicate clearly.

Responsabilidades

• Provide first-level technical support via phone, remote tools, and in-person assistance.
• Troubleshoot hardware, software, printers, and OS issues promptly.
• Install and maintain desktops/laptops for maximum availability.
• Deploy endpoints, image systems, and install software.
• Manage user accounts and access permissions.
• Log and track incidents using the Service Desk system.
• Ensure SLAs and internal policies are followed.

Conocimientos

Advanced English (C1)

Customer service orientation

Communication skills

Prioritization

Analytical problem solving

Educación

Bachelor's degree in IT/CS or related field

Herramientas

Active Directory

Microsoft Windows OS

Microsoft 365

Service Desk ticketing systems

Remote support tools

Descripción del empleo

Audubon Companies is seeking an IT Service Desk Analyst I to join our Bogotá, Colombia office. You will provide first-level technical support for hardware, software, and system issues, using phone, remote tools, and in-person assistance to ensure timely resolutions.

You will manage endpoints, user accounts, and adhere to SLAs while collaborating with IT teams and vendors in a global organization. The role requires strong English, a related degree, and at least 2 years of service desk experience.