Junior IT Service Desk Analyst - 24/7 On-Call Support

Lean Solutions Group

Colombia

On-site

COP 13,392,000 - 22,320,000

Full time

4 days ago

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Job summary

Global Technology Services in Medellín, Colombia, is seeking a Junior IT Service Desk Analyst to join our expanding technology services team. You will handle user onboarding/offboarding, office productivity tools, and provide first-line support for Windows, macOS, and Microsoft 365 across our Latin American, Philippine, and US teams.

You will work on-call 24/7 on a rotating schedule and collaborate with Infrastructure and Security teams to resolve issues, aiming to meet SLA targets and deliver

Qualifications

Previous technical service desk and/or desktop support experience.
Proficiency with Windows 7, Windows 10/11 and Microsoft 365 admin environment.

Responsibilities

Onboard/offboard users and manage shared mailboxes and distribution lists.
Provide support for Office 365, Windows, and macOS/iOS as needed.
Troubleshoot access and system issues across back-office systems and escalations.
Troubleshoot printing/scanning devices and coordinate vendor dispatch when required.
Support the MODEGlobal 8x8 phone system onboarding/offboarding.
Support customers 24/7 on a rotating on-call schedule.
Assist Infrastructure and Security teams to resolve issues.
Meet or exceed SLAs for initial contact and time to resolution.

Skills

Service desk experience

Windows support

Microsoft 365 admin

Office 365 support

Communication skills

Tools

Microsoft Entra ID

Intune

Copilot

Claude

Job description

You will work on-call 24/7 on a rotating schedule and collaborate with Infrastructure and Security teams to resolve issues, aiming to meet SLA targets and deliver

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