IT Senior Analyst: Global Help Desk & Network Expert

DiDi; Bogotá; On-site; COP 26,784,000 - 51,336,000; Full time

Job summary

DiDi is seeking a Local IT Help Desk Technician in Bogotá to support IT operations and maintain high‑quality services. The role requires passion for technology, strong customer service, and the ability to thrive in a fast, productive environment. Bilingual English/Spanish communication is a plus.

You will handle user requests, install software, and manage network access, printers, and hardware procurement while contributing to security guidelines and cost control.

Qualifications

• Excellent interpersonal communication skills with a focus on customer service.
• Experience handling network connectivity issues and remote access.
• Ability to support users with software installations and access problems.
• Familiarity with vendor management and procurement processes.
• Budget control for operating expenses and capital expenditures.

Responsibilities

• Provide frontline IT support and act as a single point of tech contact.
• Troubleshoot network connectivity, VPN, secure Wi‑Fi, and wired access.
• Assist users with software installations and access issues.
• Resolve printer problems and manage asset inventory.
• Coordinate vendor services and optimize support workflows.
• Monitor and improve IT support metrics and ticket processes.
• Communicate with suppliers to obtain quality services at best costs.
• Support device management and ensure security best practices.

Skills

Interpersonal communication

Network troubleshooting

Customer service

Vendor management

Budgeting (OPEX/CAPEX)

Procurement

Tools

Mobile Device Management

Zoom

Meet

Tencent

Google Admin

VPN

Job description

DiDi is seeking a Local IT Help Desk Technician in Bogotá to support IT operations and maintain high‑quality services. The role requires passion for technology, strong customer service, and the ability to thrive in a fast, productive environment. Bilingual English/Spanish communication is a plus.

You will handle user requests, install software, and manage network access, printers, and hardware procurement while contributing to security guidelines and cost control.