Senior IT Analyst – Hybrid Support & Networking

Didi Global; Colombia; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

DiDi Global Inc. is seeking a Local Help Desk Technician to support IT operations in Colombia. You will be the face of IT, handling user requests, software installs, and access issues while ensuring secure, efficient connectivity.

The role requires strong communication in English and Spanish, plus experience with VPN, printers, and asset management. A fast-paced, customer-focused environment awaits.

Qualifications

• OS knowledge (Windows & Mac) assisting users with advanced functionality.
• PC hardware & software support.
• Mobile Device Management.
• Network access troubleshooting.
• Video conferencing tools (Zoom, Meet, Tencent).
• Google Apps for Business administration.

Responsibilities

• Provide local IT support as the face of IT in the office.
• Troubleshoot network connectivity issues including VPN and Wi-Fi.
• Support user requests and perform local software installations.
• Assist users with access problems, including password resets.
• Coordinate budget and procurement for IT assets.
• Document processes and improve workflows with data analysis.

Skills

Interpersonal communication

Network troubleshooting

Technical support

Vendor management

Tools

Zoom

Meet

Tencent

Google Apps for Business

Job description

DiDi Global Inc. is seeking a Local Help Desk Technician to support IT operations in Colombia. You will be the face of IT, handling user requests, software installs, and access issues while ensuring secure, efficient connectivity.

The role requires strong communication in English and Spanish, plus experience with VPN, printers, and asset management. A fast-paced, customer-focused environment awaits.