Intermediate Collections Analyst | Cash Flow Focus

United Parcel Service Sweden Aktiebolag; Medellín; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a collections professional in Medellín to optimize cash flow and reduce delinquencies. You will handle customer import billing requests, work with various teams, and use multiple software programs to keep customer data accurate.

The role emphasizes strong communication, organizational skills, and the ability to resolve complex payment issues while maintaining excellent service levels.

Qualifications

• Bachelor’s degree or international equivalent in Business or related field.
• Proficiency in Microsoft Office products.
• Prior collections experience.
• Strong organizational and prioritization skills.
• Basic negotiation skills.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service levels.
• Identifies, prioritizes, and resolves complex payment delays.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Collections experience

Negotiation

Organizational skills

Prioritization

Objection handling

Microsoft Office

Education

Bachelor's degree or international equivalent in Business or related field

Job description

United Parcel Service Sweden Aktiebolag is seeking a collections professional in Medellín to optimize cash flow and reduce delinquencies. You will handle customer import billing requests, work with various teams, and use multiple software programs to keep customer data accurate.

The role emphasizes strong communication, organizational skills, and the ability to resolve complex payment issues while maintaining excellent service levels.