Collections Specialist: AR & Cash Flow Impact

United Parcel Service Sweden Aktiebolag; Medellín; On-site; COP 44,640,000 - 75,888,000; Full time

Job summary

UPS is seeking a Collections Specialist in Medellín to support cash flow and minimize delinquencies. You will handle customer inquiries, manage accounts, and coordinate with internal teams to resolve payment issues.

The role requires a degree or international equivalent (preferred), strong organizational skills, and experience in collections, with basic negotiation abilities to secure commitments.

Qualifications

• Bachelor's degree preferred.
• Proficiency with Microsoft Office.
• Prior collections experience required.
• Strong organizational and prioritization skills.
• Basic negotiation skills.

Responsibilities

• Provides excellent customer service and communicates effectively with customers.
• Responds to inquiries within the defined service levels.
• Identifies and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and stakeholder information in systems.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off unnecessary balances.

Skills

Microsoft Office

Collections experience

Organization skills

Negotiation skills

Objection handling

Education

Bachelor's degree or international equivalent - preferred

Bachelor's degree or international equivalent in Business or related field - preferred

Job description

UPS is seeking a Collections Specialist in Medellín to support cash flow and minimize delinquencies. You will handle customer inquiries, manage accounts, and coordinate with internal teams to resolve payment issues.

The role requires a degree or international equivalent (preferred), strong organizational skills, and experience in collections, with basic negotiation abilities to secure commitments.