Intake Specialist

Bibiyan Law Group; Colombia; On-site; COP 12,000,000 - 24,000,000; Full time

Job summary

Bibiyan Law Group in Colombia seeks an Intake Specialist to manage initial client contacts, gather essential information, and ensure smooth onboarding for California-focused employment matters.

The role requires bilingual English/Spanish communication, accurate transcription, and strong organizational skills to support multiple cases while maintaining confidentiality and professional standards.

Qualifications

• Experience in a legal administrative role preferred, with knowledge of employment/labor law.
• Strong project management and task prioritization abilities.
• Accurate transcription of information and records.
• Familiarity with legal intake processes is advantageous.
• Excellent verbal and written communication, phone etiquette.
• Ability to work independently and within a team.
• Detail-oriented with strong organizational skills to handle multiple cases.

Responsibilities

• Conduct initial client interviews to gather information and assess needs.
• Transcribe client conversations for records.
• Manage project timelines and intake processes.
• Collaborate with legal teams across areas including personal injury, environmental, securities, and patent law.
• Use Lexis Nexis for legal research and case prep as needed.
• Maintain confidentiality and ethical standards in handling sensitive information.
• Demonstrate excellent phone etiquette when interacting with clients and stakeholders.
• Assist in preparation of contracts and other legal documents.

Skills

Legal admin exp

Project management

Transcription

Legal intake

Communications

Independent worker

Detail oriented

Tools

Lexis Nexis

Job description

At Bibiyan Law Group, we are dedicated to protecting and advancing the rights of employees across California. Our team of experienced employment attorneys advocates for individuals facing workplace injustices, including wrongful termination, discrimination, harassment, and wage disputes.

Position Overview

We are seeking a detail-oriented and organized Intake Specialist to join our dynamic team. The Intake Specialist will be responsible for managing the initial contact with clients, gathering essential information, and ensuring a smooth onboarding process. This role is crucial in providing exceptional service and support to clients while maintaining the integrity of our legal processes. Must speak: English and Spanish.

Key Responsibilities

• Conduct initial client interviews to gather pertinent information and assess their needs.
• Transcribe client conversations accurately for record-keeping and case management.
• Manage project timelines and ensure all intake processes are completed efficiently.
• Collaborate with legal teams on various areas of law including personal injury, environmental, securities, and patent law.
• Utilize Lexis Nexis for legal research and case preparation as needed.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information.
• Demonstrate excellent phone etiquette while interacting with clients and stakeholders.
• Assist in the preparation of contracts and other legal documents as required.

Required Qualifications

• Previous experience in a legal administrative role is preferred, with knowledge of employment/labor law.
• Strong project management skills with the ability to prioritize tasks effectively.
• Proficient in transcribing information accurately and efficiently.
• Familiarity with legal intake is advantageous but not mandatory.
• Excellent communication skills, both verbal and written, with a focus on phone etiquette.
• Ability to work independently as well as collaboratively within a team environment.
• Detail-oriented mindset with strong organizational skills to manage multiple cases simultaneously.