Hybrid Ocean Freight Customer Success Specialist

Kuehne+Nagel; Pereira; Híbrido; COP 18.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Descripción de la vacante

Kuehne+Nagel in Pereira is seeking a logistics professional to coordinate ocean imports and exports, ensuring on-time delivery and proactive issue resolution. You will liaise with customers and internal teams to keep shipments on track and maintain high service standards.

Qualified candidates bring hands-on experience in ocean freight and solid knowledge of international forwarding. A hybrid work setup is offered to balance office collaboration with remote work.

Formación

• Education in International Business, Foreign Trade or a related field.
• Hands-on experience coordinating ocean imports and exports.
• Knowledge of shipping lines and international freight forwarding processes.
• Intermediate English for written communication with overseas teams.
• Proactive problem solver with ownership of customer needs.
• Strong organizational skills and aptitude for digital tools.

Responsabilidades

• Coordinate ocean import and export shipments from initial instructions through delivery.
• Keep customers informed about shipment progress, changes and next steps.
• Work with internal teams and shipping lines to resolve operational issues.
• Anticipate delays and take action to maintain reliable service.
• Keep shipment details and customer requirements accurate in systems.
• Support lasting customer relationships through attentive service.
• Assist onboarding and SOP implementation to help meet KPIs.

Conocimientos

Ocean imports/exports coordination

English communication

Logistics coordination

Educación

International Business / Foreign Trade

Descripción del empleo

Kuehne+Nagel in Pereira is seeking a logistics professional to coordinate ocean imports and exports, ensuring on-time delivery and proactive issue resolution. You will liaise with customers and internal teams to keep shipments on track and maintain high service standards.

Qualified candidates bring hands-on experience in ocean freight and solid knowledge of international forwarding. A hybrid work setup is offered to balance office collaboration with remote work.