Hybrid Junior IT Support Specialist

Softgic; Bogotá; Hybrid; COP 16,740,000 - 25,668,000; Full time

Job summary

Softgic in Bogotá is seeking a Junior IT Support Specialist to join our tech-driven team in an entry-level capacity. The role focuses on helping end users, troubleshooting issues, and learning IT operations within a hybrid setup.

You will support Windows 11, Microsoft 365, and device configurations, collaborate with peers, and escalate complex problems as needed. English B2+ is required, and recent graduates or students are welcome to apply.

Qualifications

• Recent graduate or student in final semesters of IT-related fields.
• No prior professional experience required.
• Basic knowledge of Windows, Microsoft 365, and troubleshooting.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with Windows 11 and Microsoft 365 applications.
• Support password resets, user accounts, and access requests.
• Help configure computers, printers, and mobile devices.
• Document incidents and requests in the ticketing system.
• Escalate complex issues to specialized IT teams.

Skills

Windows

Microsoft 365

Troubleshooting

English B2

Communication

Customer service

Education

Recent graduate or student in IT-related field

Tools

Active Directory

Networking

Job description

Softgic in Bogotá is seeking a Junior IT Support Specialist to join our tech-driven team in an entry-level capacity. The role focuses on helping end users, troubleshooting issues, and learning IT operations within a hybrid setup.

You will support Windows 11, Microsoft 365, and device configurations, collaborate with peers, and escalate complex problems as needed. English B2+ is required, and recent graduates or students are welcome to apply.