Hybrid IT Infrastructure Analyst – Windows, AD & 365 Support

Ingenium Career; Bogotá ciudad; Híbrido; COP 44.640.000 - 55.800.000; Jornada completa

Descripción de la vacante

Ingenium Career is seeking an IT Infrastructure Analyst to support technology operations in a multinational environment. The role is hybrid: 3 days onsite and 2 days remote, Monday to Friday, 8:00 AM to 5:00 PM.

Responsibilities include onsite/remote support, AD management, Windows/Microsoft 365, network troubleshooting and basic security practices. 14-month project with potential extension.

Formación

• 2+ years of experience in IT Support or Infrastructure
• Hands-on experience with Active Directory
• Knowledge of Windows, networking and Microsoft 365
• Strong problem-solving and communication skills

Responsabilidades

• Provide onsite and remote IT support to users
• Troubleshoot hardware, software and connectivity issues
• Manage users and basic permissions in Active Directory
• Provide basic support for Windows Server
• Support Microsoft 365, including Outlook, Teams and OneDrive
• Troubleshoot LAN/WAN, IP, DHCP, DNS, VLAN and Wi‑Fi issues
• Support printers and other peripherals
• Manage and follow up on IT tickets
• Apply basic IT security practices, including antivirus, MFA and access control
• Communicate with users and vendors in English
• Participate in technical meetings and handle emails, tickets and documentation in English

Conocimientos

Problem-solving

Communication

Adaptability

Customer-focused

Proactive

Educación

Technical IT degree or related field

Student in related program (7th semester+)

Herramientas

Active Directory

Windows

Networking

Microsoft 365

LAN/WAN

Descripción del empleo

Ingenium Career is seeking an IT Infrastructure Analyst to support technology operations in a multinational environment. The role is hybrid: 3 days onsite and 2 days remote, Monday to Friday, 8:00 AM to 5:00 PM.

Responsibilities include onsite/remote support, AD management, Windows/Microsoft 365, network troubleshooting and basic security practices. 14-month project with potential extension.