HR OPERATIONS ANALYST

Centro de Empleo y Talento; Bogotá; Ibrido; COP 36.000.000 - 60.000.000; Tempo pieno

Descrizione del lavoro

Centro de Empleo y Talento is seeking an HR Operations Analyst to provide operational HR support across the employee lifecycle and serve as a primary contact for employee and manager inquiries. In this role, you will execute HR transactions in Workday and ServiceNow while delivering a positive employee experience.

You will support employees and managers in the United States and Canada, so fluent English is essential.

Competenze

• Bachelor's degree or equivalent experience in a relevant field.
• 1–2 years of experience in HR administration, HR operations, or shared services.
• Experience with HRIS systems and data integrity.

Mansioni

• Process employee lifecycle transactions in Workday: onboarding, transfers, promotions, terminations, and offboarding.
• Maintain employee records and HR documentation with accuracy and compliance.
• Respond to inquiries through ServiceNow and resolve routine cases within SLAs.

Conoscenze

Customer service orientation

Attention to detail

Communication skills

Multitasking

Confidentiality

Formazione

Bachelor's degree or equivalent experience

Strumenti

Workday

ServiceNow

Descrizione del lavoro

Location: Hybrid Reports to: Supervisor, HR Operations

About The Role

We are looking for an HR OPERATIONS ANALYST to provide operational HR support across the employee lifecycle and serve as a primary point of contact for employee and manager inquiries. In this role, you will execute HR transactions accurately and efficiently in Workday and ServiceNow while delivering a positive employee experience. You will support employees and managers in the United States and Canada, so fluent English is essential.

Key Responsibilities

• Process employee lifecycle transactions in Workday: new hires, onboarding, transfers, promotions, organizational changes, compensation updates, terminations, and offboarding.
• Maintain employee records and HR documentation, ensuring data accuracy and compliance with established procedures.
• Respond to employee and manager inquiries through ServiceNow, resolve routine cases within service levels, and elevate complex issues when needed.
• Provide guidance on HR policies, procedures, and self-service tools.
• Support benefits, leave, and documentation administration.
• Support payroll-impacting transactions and coordinate with Payroll to resolve employee inquiries.
• Contribute to knowledge management resources and process documentation, and promote self-service adoption through employee education.
• Identify process improvement opportunities and assist with testing and implementation of Workday enhancements.

Requirements

• Bachelor's degree or equivalent experience.
• 1 - 2 years of experience in HR administration, HR operations, or shared services.
• Experience working with HRIS systems.
• Fluent English (spoken and written), as the role works daily with stakeholders in the USA and Canada.
• Strong customer service orientation.

Skills & Abilities

• Strong attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced shared services environment.
• Strong organizational and problem-solving skills.
• Ability to maintain confidentiality.