Human Resource Solutions Specialist

PuzzleHR; Colombia; A distancia; COP 56.052.000 - 93.420.000; Jornada completa

Descripción de la vacante

PuzzleHR is seeking a Human Resource Solutions Specialist to support and execute core HR and HRIS functions for clients. The role partners with internal teams and clients to ensure HR programs and system configurations are aligned, compliant, and optimized.

You will own HR processes, system administration, and project work while contributing to client-facing initiatives and ongoing support, improving efficiency and user experience.

Formación

• Bachelor’s degree in Human Resources or related field; 2+ years of experience preferred.
• Hands-on experience with HRIS platforms such as Paylocity, ADP, Paycor, or similar.
• SHRM-CP credential preferred.
• Payroll and benefits experience preferred.

Responsabilidades

• Facilitate HR processes, including handbook creation, job descriptions, compensation analysis, and compliance tasks.
• Configure, maintain, and troubleshoot HRIS platforms; perform system updates and audits.
• Support recruitment coordination and client-facing HR/system initiatives.
• Collaborate with HR, Sales, and Managed Services to deliver outcomes.

Conocimientos

Communication

Customer service

Organization

Time management

Adaptability under pressure

MS Office

HR analytics

Educación

Bachelors in HR or related field

SHRM-CP credential preferred

Herramientas

Paylocity

ADP

Paycor

Descripción del empleo

Description

Job Title: Human Resource Solutions Specialist

Department: HR Services

Reports to: Human Resource Supervisor

Location: Remote

Job Summary:

The Human Resource Solutions Specialist supports and executes core HR and HRIS functions for clients, serving as a key partner in delivering both tactical HR support and system-based solutions. This role collaborates with internal teams and clients to ensure HR programs and system configurations are aligned, compliant, and optimized.

The Human Resource Solutions Specialist owns a range of HR processes, system administration activities, and project-based work, while also contributing to client-facing initiatives and ongoing support. This role plays a critical part in enhancing the client experience through efficient execution, problem-solving, and continuous improvement.

Job Duties:

HR Operations

• Facilitate HR processes, including handbook creation, job descriptions, compensation analysis, and compliance-related tasks.
• Conduct client interviews and partner with HR Primary to develop and finalize employee handbooks.
• Complete Forms I-9, verify documentation, conduct audits, and maintain accurate employee records.
• Reconcile benefits statements and assist with benefits-related administration.
• Support recruitment coordination, including tracking candidate status in HRIS systems and managing follow-up communications.
• Perform general administrative and clerical tasks, including preparing client and employee correspondence.

HRIS & System Support

• Configure, maintain, and troubleshoot HRIS platforms (including Paylocity, ADP, Paycor, and similar systems).
• Execute system configuration updates to support HR, payroll, and benefits programs.
• Perform system audits, testing, and diagnostics to ensure data integrity, accuracy, and functionality.
• Identify and resolve system errors, data discrepancies, and integration issues; elevate when necessary.
• Support system implementations and ensure successful system alignment with client HR programs.

Client & Cross-Functional Support

• Engage directly with clients as needed to support HR initiatives, system solutions, and issue resolution.
• Participate in client-facing meetings to support HR and system-related discussions, initiatives, and deliverables.
• Collaborate with internal teams, including HR, Sales, and Managed Services, to ensure successful outcomes and identify opportunities for additional services.

Continuous Improvement

• Identify and implement process and system improvements to enhance efficiency, scalability, and user experience.
• Support ongoing optimization of workflows, automations, and service delivery models.
• Perform other related duties as assigned.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Ability to function effectively in a fast-paced and sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and problem-solving skills, particularly related to HR systems and data.

Education and Experience

• Bachelor’s degree in Human Resources or related field and/or equivalent experience.
• At least two (2) years of related experience preferred.
• Hands-on experience with HRIS platforms such as Paylocity, ADP, Paycor, or similar systems required.
• Experience supporting system configurations, audits, or implementations preferred.
• SHRM-CP credential preferred.
• Payroll and benefits experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in or facilitate video conferences and virtual meetings.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.