Clinical Experience Analyst - Healthcare Customer Support

Contact Point 360 S.A.S; Bogotá ciudad; On-site; COP 48,000,000 - 72,000,000; Full time

Job summary

Contact Point 360 S.A.S in Bogotá, Colombia, seeks an Associate Clinical Experience Analyst to be the primary clinical support contact for customers, ensuring accurate information and timely resolutions.

The role blends customer service excellence with life sciences knowledge, coordinating with laboratory, pathology, and operations teams to resolve cases and improve patient experiences.

Qualifications

• Bachelor's degree or equivalent combinations of education and experience accepted.
• Experience in customer service, customer support, patient support, healthcare operations, clinical support, or related roles.

Responsibilities

• Act as a primary contact for internal and external customers, handling complex inquiries with professionalism and empathy.
• Provide accurate clinical information and coordinate solutions across teams.
• Manage and document medical inquiries following established processes and quality standards.
• Partner with laboratory, pathology, and operational teams to ensure timely case resolution.
• Identify trends in customer inquiries and recommend improvements to enhance the patient experience.
• Assist in developing training materials and support continuous learning initiatives.
• Maintain accurate records in compliance with standard operating procedures.

Skills

Clinical support

Customer service

Education

Bachelor's degree in biology/Life Sciences/Healthcare

Job description

Contact Point 360 S.A.S in Bogotá, Colombia, seeks an Associate Clinical Experience Analyst to be the primary clinical support contact for customers, ensuring accurate information and timely resolutions.

The role blends customer service excellence with life sciences knowledge, coordinating with laboratory, pathology, and operations teams to resolve cases and improve patient experiences.