Customer Service & Supply Chain Analyst

CO01 (FCRS = CO001) Novartis de Colombia S.A; Bogotá ciudad; Híbrido; COP 7.000.000 - 11.000.000; Jornada completa

Descripción de la vacante

Novartis de Colombia S.A. in Bogota seeks a Customer Service Analyst to support key customers, manage order fulfillment, and drive service levels across the supply chain.

You will work with internal and external partners, apply analytics to performance insights, and contribute to launches, continuous improvement, and governance processes while ensuring compliance and business continuity. The role requires strong English communication, collaboration, and a data-driven mindset to influence

Formación

• Bachelor's degree in a related field as listed.
• Experience in customer service and supply chain operations.
• Strong stakeholder management and data-driven recommendations.
• Analytical, organized, with project management skills.
• Proficient in English, written and spoken.

Responsabilidades

• Manage relationships with strategic customers and monitor PO, deliveries, invoicing, and service commitments.
• Analyze service metrics like OTIF, CS Time, returns, and other KPIs.
• Serve as primary contact for inquiries with timely resolutions.
• Own key financial and operational controls and governance runbooks.
• Contribute to demand planning discussions and identify risks and opportunities.
• Support tactical and strategic initiatives for operational excellence and launches.

Conocimientos

Customer service

Supply chain operations

Demand planning

Order management

Commercial operations

Stakeholder management

Data analysis

English communication

Project management

Problem-solving

Educación

Bachelor's degree in Business Administration / Industrial Engineering / Supply Chain / Finance / Logistics

Descripción del empleo

Novartis de Colombia S.A. in Bogota seeks a Customer Service Analyst to support key customers, manage order fulfillment, and drive service levels across the supply chain.

You will work with internal and external partners, apply analytics to performance insights, and contribute to launches, continuous improvement, and governance processes while ensuring compliance and business continuity. The role requires strong English communication, collaboration, and a data-driven mindset to influence