Growth & Retention Specialist

hosting.com; Sur; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

hosting.com is seeking a motivated sales/ Account Manager to drive outbound calls, nurture existing customers, and hit retention and revenue targets. You will build relationships, identify cross-sell opportunities, and manage inquiries about upgrades and additional services.

You will work closely with Support and Retention teams, log outcomes in the CRM, and follow playbooks to recommend the right next steps.

Formación

• 2+ years of experience in phone-based sales, account management, or customer success.
• Comfortable making a high volume of calls daily with genuine warmth.
• Consultative sales style with ability to listen and recommend.
• Familiarity with hosting products and web services is a strong plus.

Responsabilidades

• Make proactive outbound calls to existing customers and warm leads.
• Execute sales and retention campaigns end-to-end and hit targets.
• Build and maintain client relationships to reduce churn.
• Identify cross-sell and upsell opportunities and attach services.
• Handle inbound sales inquiries about upgrades and services.
• Follow playbooks to recommend the next steps confidently.
• Keep CRM records accurate and current, log outcomes and next steps.
• Collaborate with Support and Retention teams for a consistent customer experience.
• Report on campaign performance and flag effective or ineffective tactics.

Conocimientos

Phone-based sales

Account management

Customer success

Consultative sales

CRM usage

Organizational skills

Communication

Herramientas

CRM software

Sales tools

Descripción del empleo

hosting.com is seeking a motivated sales/ Account Manager to drive outbound calls, nurture existing customers, and hit retention and revenue targets. You will build relationships, identify cross-sell opportunities, and manage inquiries about upgrades and additional services.

You will work closely with Support and Retention teams, log outcomes in the CRM, and follow playbooks to recommend the right next steps.