Customer Growth Specialist

hosting.com; Sur; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

hosting.com is seeking a motivated sales/ Account Manager to drive outbound calls, nurture existing customers, and hit retention and revenue targets. You will build relationships, identify cross-sell opportunities, and manage inquiries about upgrades and additional services.

You will work closely with Support and Retention teams, log outcomes in the CRM, and follow playbooks to recommend the right next steps.

Formación

• 2+ years of experience in phone-based sales, account management, or customer success.
• Comfortable making a high volume of calls daily with genuine warmth.
• Consultative sales style with ability to listen and recommend.
• Familiarity with hosting products and web services is a strong plus.

Responsabilidades

• Make proactive outbound calls to existing customers and warm leads.
• Execute sales and retention campaigns end-to-end and hit targets.
• Build and maintain client relationships to reduce churn.
• Identify cross-sell and upsell opportunities and attach services.
• Handle inbound sales inquiries about upgrades and services.
• Follow playbooks to recommend the next steps confidently.
• Keep CRM records accurate and current, log outcomes and next steps.
• Collaborate with Support and Retention teams for a consistent customer experience.
• Report on campaign performance and flag effective or ineffective tactics.

Conocimientos

Phone-based sales

Account management

Customer success

Consultative sales

CRM usage

Organizational skills

Communication

Herramientas

CRM software

Sales tools

Descripción del empleo

About Us We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

About The Role

• Make proactive outbound calls to existing customers and warm leads
• Execute sales and retention campaigns end-to-end: work from provided call lists and scripts, log outcomes, and hit weekly/monthly targets
• Build and maintain client relationships over time, becoming a trusted point of contact customers want to talk to before they churn or shop around
• Identify cross-sell and upsell opportunities using account signals (usage, plan tier, support tickets, growth patterns) and our internal product-path playbooks — e.g. recommending a VPS upgrade before resource limits become a problem, or attaching email, security, or backup services to an existing plan
• Handle inbound sales inquiries from customers reaching out with questions about upgrading, adding services
• Follow structured playbooks for common scenarios (storage limits, multiple domains, agency accounts, e-commerce needs) to recommend the right next step confidently and consistently
• Keep CRM records accurate and current - call notes, outcomes, next steps, and flags for the team
• Collaborate with Customer Support and Retention teams to make sure customers get a consistent, informed experience across every touchpoint
• Report on campaign performance -conversion rates, call volume, revenue generated - and flag what’s working or not

Requirements

• 2+ years of experience in a phone-based sales, account management, or customer success role (hosting, SaaS, or tech industry experience is a strong plus)
• Comfortable making a high volume of calls daily, with genuine confidence and warmth on the phone
• A consultative sales style - you listen first, then recommend, rather than pushing a script
• Familiarity with (or fast ability to learn) web hosting products: shared hosting, VPS, reseller hosting, managed WordPress, domains, email, and website builder/AI tools
• Strong organizational skills - able to manage a pipeline of calls, follow-ups, and campaign targets without things slipping through the cracks
• Comfortable using a CRM and basic sales tools; quick to pick up new internal systems
• Understand customer business, applications, and future needs