Global Technical Account Manager - Remote (UAE/APAC/EMEA)

Teramind; La Guajira; Remote; COP 287,543,610 - 383,391,481; Full time

Benefits offered by this job

Flexible paid time off

Ongoing training and development opportunities

Career growth opportunities

Job summary

A leading software solutions provider in Colombia is seeking a proactive Technical Account Manager to serve as the primary technical advisor for enterprise clients. The role entails maximizing value from solutions, providing expert support, and driving customer satisfaction. Candidates should have 5+ years of experience in technical account management, a strong understanding of PostgreSQL, and the ability to communicate technical concepts effectively. This is a remote position, allowing flexibility and a global team environment.

Qualifications

• 5+ years of experience in technical account management, solutions engineering, or consulting.
• Strong grasp of PostgreSQL and cloud computing platforms necessary.
• Ability to explain complex technical details in understandable terms.

Responsibilities

• Act as the primary technical point of contact for enterprise customers.
• Provide technical support and advanced troubleshooting.
• Guide customers on best practices and influence company product roadmap.

Skills

Technical Account Management

PostgreSQL

Linux and Windows

Intercom or similar ticketing system

Project management tools (Jira)

B2B SaaS products understanding

Cloud computing (Microsoft Azure, AWS)

Analytical thinking

Communication skills

Job description

A leading software solutions provider in Colombia is seeking a proactive Technical Account Manager to serve as the primary technical advisor for enterprise clients. The role entails maximizing value from solutions, providing expert support, and driving customer satisfaction. Candidates should have 5+ years of experience in technical account management, a strong understanding of PostgreSQL, and the ability to communicate technical concepts effectively. This is a remote position, allowing flexibility and a global team environment.