Enterprise Cloud TAM — Technical Account Manager (Colombia)

Amazon Inc.

Bogotá ciudad

Presencial

COP 120.000.000 - 180.000.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Amazon Web Services Colombia S.A.S. is seeking a Technical Account Manager to act as the principal technical advisor for Enterprise customers, helping them adopt and optimize AWS services while keeping environments healthy and cost-efficient.

You will translate business needs into technical strategies and advocate for customers across the AWS ecosystem. Daily you will run operational reviews, discuss incidents with senior leaders, coordinate with global engineering teams, and shape proactive

Formación

5+ years of technical engineering experience.
Experience troubleshooting compute, storage, networking, or databases in distributed systems.
Business English verbal and written proficiency.
Bachelor's degree in CS/engineering/math or 5+ years of technical work experience.

Responsabilidades

Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
Complete analysis and present periodic reviews of operational performance to customer.
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
Foster trusting relationships with customers, understanding their business needs and technical challenges.
Lead technical discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management.
Work directly with AWS global engineering and service teams to resolve customer issue.
The role may require ability to travel 10-25% as needed.