Global People Operations Coordinator — Remote-Friendly

Hubspot; Bogotá ciudad; Hybrid; COP 66,960,000 - 111,600,000; Full time

Job summary

HubSpot is seeking a People Operations Coordinator in Bogotá, Colombia. You will support onboarding, employee inquiries, benefits, transactions, and compliance to deliver a premier employee experience across our global team.

In this role, you’ll manage Tier 1 HR cases, optimize workflows, and collaborate with Compensation and Payroll. A detail-oriented, service-driven mindset helps drive continuous improvement and data integrity across Workday records.

Qualifications

• Experience in People Operations or related HR role.
• Experience working with HRIS such as Workday.
• Strong attention to detail with a customer-centric mindset.
• Experience partnering with cross-functional People teams (e.g., Compensation, Payroll, Benefits).
• Ability to manage multiple priorities and deadlines in a fast-paced, global environment.
• Sound judgment and discretion when handling sensitive and confidential information.

Responsibilities

• Manage Tier 1 cases in our Case Management system (ServiceNow), resolving employee requests and triaging to appropriate teams to ensure timely and accurate support.
• Own shared inbox workflows and consistently meet SLA and quality standards while maintaining a high bar for employee experience.
• Process Workday transactions with precision, ensuring data accuracy, completeness, and compliance.
• Review existing (“as-is”) People Ops processes and reporting workflows to identify automation and continuous improvement opportunities.
• Maintain and audit online employee records to ensure regulatory compliance and data integrity.
• Partner cross-functionally with Compensation, Payroll, and other People teams to support seamless People initiatives.
• Contribute to onboarding and employee lifecycle processes to ensure a smooth and engaging experience from hire to transition.

Skills

People Operations

Attention to detail

Customer-centric mindset

Cross-functional collaboration

Prioritization

Discretion with confidential data

Tools

Workday

ServiceNow

Job description

HubSpot is seeking a People Operations Coordinator in Bogotá, Colombia. You will support onboarding, employee inquiries, benefits, transactions, and compliance to deliver a premier employee experience across our global team.

In this role, you’ll manage Tier 1 HR cases, optimize workflows, and collaborate with Compensation and Payroll. A detail-oriented, service-driven mindset helps drive continuous improvement and data integrity across Workday records.