HR Operations Lead: Drive Workday & Process Excellence

Omnicom; Bogotá ciudad; Presencial; COP 12.000.000 - 18.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday Leave

EMI Rates

Emermedica Rates

E-Learning Platform (Lynda)

Stark Gym

BBE Languages

Pet Entrega discount

Bike Parking

Go Green/Ninebot discounts

Eyewear Discounts

Descripción de la vacante

Omnicom in Bogotá seeks an HR Operations Lead to oversee Tier 1 and Tier 2 HR Specialist teams across LATAM, Spain, and Portugal, driving operational excellence, SLA compliance, and data integrity in Workday and ServiceNow.

You will manage KPIs, partner with stakeholders, and guide compensation, reporting, and mass data processes, while fostering a culture of continuous improvement and strong client service.

Formación

• Strong experience in HR Operations / Shared Services.
• 2-3 years minimum leading operational teams.
• Experience managing KPIs.
• Strong customer focus and continuous improvement mindset.
• Advanced knowledge of Workday (ServiceNow is a plus).
• Advanced English / Portuguese.

Responsabilidades

• Lead, develop, and coordinate Tier 1 and Tier 2 teams.
• Manage operational KPIs, SLAs, and SSC performance metrics.
• Act as an escalation point for complex cases and exceptions.
• Ensure end-to-end execution of processes in Workday and ServiceNow requests.
• Manage relationships with internal clients and regional HR stakeholders.
• Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

Conocimientos

HR Operations

Leadership

KPI management

Customer focus

English

Portuguese

Herramientas

Workday

ServiceNow

Descripción del empleo

Omnicom in Bogotá seeks an HR Operations Lead to oversee Tier 1 and Tier 2 HR Specialist teams across LATAM, Spain, and Portugal, driving operational excellence, SLA compliance, and data integrity in Workday and ServiceNow.

You will manage KPIs, partner with stakeholders, and guide compensation, reporting, and mass data processes, while fostering a culture of continuous improvement and strong client service.