Global IT Support Administrator — Hybrid, LATAM

Monks; Bogotá; Hybrid; COP 36,000,000 - 70,000,000; Full time

Job summary

Monks seeks a Global IT Support Administrator to join a hybrid team providing in-office and remote IT support. You will handle first-line troubleshooting, onboarding/offboarding, and policy documentation while supporting colleagues worldwide, with emphasis on LATAM regions.

Ideal candidates bring 3+ years in IT support, strong English communication, and the ability to work independently as the local IT representative for Monks.

Qualifications

• 3+ years of proven experience in IT support.
• Excellent written and verbal English communication.
• Strong interpersonal independence and ability to be the local IT ambassador.
• Excellent knowledge of general ticketing systems and foundational IT troubleshooting steps.

Responsibilities

• Global & Regional IT support across the globe via ticketing system with LATAM focus.
• On-site presence at the Bogotá office up to 5 days a week or per case.
• First-line troubleshooting via video call or Slack.
• Lifecycle management of employee accounts and technology onboarding/offboarding.
• Audit and maintain IT policies, procedures, and documentation.
• Audit and maintain inventory and asset management systems.

Skills

English communication

Independence

First-line troubleshooting

Tools

Jamf

CrowdStrike

Freshservice

OneLogin

OKTA

DUO

PowerShell

Google Workspace

MS365

Azure

Slack

Job description

Monks seeks a Global IT Support Administrator to join a hybrid team providing in-office and remote IT support. You will handle first-line troubleshooting, onboarding/offboarding, and policy documentation while supporting colleagues worldwide, with emphasis on LATAM regions.

Ideal candidates bring 3+ years in IT support, strong English communication, and the ability to work independently as the local IT representative for Monks.