Global IT Support Specialist (Hybrid, LATAM)

Monks

Puerto Bogotá

Hybrid

COP 126,562,000 - 221,484,000

Full time

13 days ago

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Job summary

Monks is seeking a Global IT Support Administrator to join a hybrid team providing in-office and remote IT support. You will focus on LATAM, handle onboarding/offboarding, and maintain documentation and asset management.

Strong English communication and independent collaboration are essential for a fast-paced creative environment. The role emphasizes global ticketing, first-line troubleshooting, and close collaboration with the regional IT team to ensure smooth operations across offices and

Qualifications

3+ years of proven experience in IT support.
Excellent written and verbal communication skills in English.
Strong interpersonal communication and ability to work independently as the local IT representative.
Excellent knowledge of general ticketing systems and foundational IT troubleshooting steps.

Responsibilities

Global & Regional Support: Deliver IT support across the globe via tickets, focusing on LATAM.
On-Site Presence: Provide in-office IT support at the [LOCATION] office up to 5 days a week or case-by-case.
First-Line Troubleshooting: Provide immediate first-line support via video call or Slack.
Lifecycle Management: Manage onboarding and offboarding of employee accounts and devices.
Documentation & Policies: Audit and maintain IT policies and documentation.
Asset Management: Audit and maintain inventory and assets.