Customer Service Operations

World Courier; Bogotá ciudad; Presencial; COP 33.480.000 - 61.380.000; Jornada completa

Descripción de la vacante

World Courier, a leader in pharmaceutical logistics, seeks a Customer Service Operations Specialist to support onboarding, account management and service operations while delivering exceptional customer experiences.

In this role you will ensure accurate account maintenance, resolve inquiries, monitor service performance and collaborate with internal teams to provide efficient, compliant solutions across global healthcare clients. Join a team at the heart of health with Cencora.

Formación

• Bachelor's degree in a related field.
• Up to 2 years in customer operations or onboarding.
• Experience in logistics, healthcare or supply chain is a plus.

Responsabilidades

• Support customer account onboarding, setup and maintenance.
• Coordinate customer requests, service inquiries, orders and returns.
• Monitor account activity and identify potential service issues.
• Maintain accurate customer records and system updates.
• Track cases and service requests for timely resolution.
• Collaborate with Operations, Procurement and other teams.
• Escalate complex issues and contribute to improvements.
• Support process documentation and training materials.

Conocimientos

Strong customer service

Excellent communication

Detail-oriented

Multi-priority management

Microsoft Office

Process-driven

Educación

Bachelor's degree in Business/Operations/Procurement/Communications

Herramientas

Business systems

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

At World Courier, part of the Cencora family, we are the global leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. Every day, we ensure life-saving therapies and time- and temperature-sensitive products reach patients safely, securely and on time across the globe.

We are looking for a Customer Service Operations Specialist to support customer onboarding, account management and service operations while delivering an exceptional customer experience.

Position Summary

The Customer Service Operations Specialist supports customer account setup, service coordination and day-to-day operational activities. This role ensures accurate account maintenance, resolves customer inquiries, monitors service performance and collaborates with internal teams to deliver efficient and compliant customer solutions.

Key Responsibilities

• Support customer account onboarding, setup and maintenance activities.
• Coordinate customer requests, service inquiries, orders and returns.
• Monitor account activity and identify potential service issues or exceptions.
• Maintain accurate customer records, documentation and system updates.
• Track cases, workflows and service requests to ensure timely resolution.
• Collaborate with Operations, Procurement and other teams to support customer needs.
• Escalate complex issues and contribute to service improvement initiatives.
• Support process documentation, training materials and operational best practices.

What We're Looking For

Education & Experience

• Bachelor's degree in Business, Operations, Procurement, Communications or a related field.
• Up to 2 years of experience in customer operations, account onboarding, service coordination or a similar role.
• Experience in logistics, healthcare or supply chain environments is a plus.

Skills

• Strong customer service and stakeholder management skills.
• Excellent communication and organizational abilities.
• Detail-oriented with strong problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and business systems.
• Process-driven mindset with a focus on continuous improvement.

Why Join World Courier?

• Be part of a global healthcare logistics leader.
• Work in a collaborative and international environment.
• Contribute to delivering exceptional service to customers worldwide.
• Grow your career within Cencora, a company dedicated to creating healthier futures.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: World Courier de Colombia S.A.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned