Customer Service Operations

AmerisourceBergen Corporation; Bogotá ciudad; Presencial; COP 33.480.000 - 46.872.000; Jornada completa

Descripción de la vacante

World Courier, part of the Cencora family, is seeking a Customer Service Operations Specialist in Bogota, Colombia. The role focuses on onboarding, service coordination and day-to-day operations to deliver accurate records and timely resolutions.

You will collaborate with Operations and Procurement to support customer needs, escalate complex issues and contribute to process improvements in a global healthcare logistics environment.

Formación

• Bachelor's degree in Business, Operations, Procurement, Communications or a related field.
• Up to 2 years of experience in customer operations, account onboarding, service coordination or a similar role.
• Experience in logistics, healthcare or supply chain environments is a plus.

Responsabilidades

• Support customer account onboarding, setup and maintenance activities.
• Coordinate customer requests, service inquiries, orders and returns.
• Monitor account activity and identify potential service issues or exceptions.
• Maintain accurate customer records, documentation and system updates.
• Track cases, workflows and service requests to ensure timely resolution.
• Collaborate with Operations, Procurement and other teams to support customer needs.
• Escalate complex issues and contribute to service improvement initiatives.
• Support process documentation, training materials and operational best practices.

Conocimientos

Customer service

Stakeholder management

Communication

Organizational abilities

Problem solving

Multitasking

Educación

Bachelor's degree in Business / related field

Herramientas

Microsoft Office

Descripción del empleo

## Customer Service OperationsApply: Bogota, Colombia: Full time: Posted 3 Days Ago: R2614582Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**At **World Courier**, part of the **Cencora family**, we are the global leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. Every day, we ensure life-saving therapies and time- and temperature-sensitive products reach patients safely, securely and on time across the globe.We are looking for a **Customer Service Operations Specialist** to support customer onboarding, account management and service operations while delivering an exceptional customer experience.## **Position Summary**The Customer Service Operations Specialist supports customer account setup, service coordination and day-to-day operational activities. This role ensures accurate account maintenance, resolves customer inquiries, monitors service performance and collaborates with internal teams to deliver efficient and compliant customer solutions.## **Key Responsibilities*** Support customer account onboarding, setup and maintenance activities.* Coordinate customer requests, service inquiries, orders and returns.* Monitor account activity and identify potential service issues or exceptions.* Maintain accurate customer records, documentation and system updates.* Track cases, workflows and service requests to ensure timely resolution.* Collaborate with Operations, Procurement and other teams to support customer needs.* Escalate complex issues and contribute to service improvement initiatives.* Support process documentation, training materials and operational best practices..## **What We're Looking For**### **Education & Experience*** Bachelor's degree in Business, Operations, Procurement, Communications or a related field.* Up to 2 years of experience in customer operations, account onboarding, service coordination or a similar role.* Experience in logistics, healthcare or supply chain environments is a plus.### **Skills*** Strong customer service and stakeholder management skills.* Excellent communication and organizational abilities.* Detail-oriented with strong problem-solving capabilities.* Ability to manage multiple priorities in a fast-paced environment.* Proficiency in Microsoft Office and business systems.* Process-driven mindset with a focus on continuous improvement.### **Why Join World Courier?*** Be part of a global healthcare logistics leader.* Work in a collaborative and international environment.* Contribute to delivering exceptional service to customers worldwide.* Grow your career within Cencora, a company dedicated to **creating healthier futures**.**If you enjoy customer interaction, problem-solving and operational excellence, we'd love to hear from you.**