International Agent Senior specialist - CS & OPS

myhrabc; Bogotá ciudad; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

World Courier, part of the Cencora family, seeks a Global Customer Operations Specialist to support international customers, partners, and operations, ensuring seamless service across the global network. The role acts as a primary liaison among customers, agents, and internal teams to resolve issues and coordinate cross-functional actions.

You will monitor performance, document resolutions, and contribute to continuous improvement initiatives while maintaining accurate records.

Formación

• Bachelor's degree in Business Administration, Operations Management, Logistics or related field.
• Experience in customer operations, logistics, customer service, account management or service delivery.
• Experience working in an international or global environment is highly desirable.

Responsabilidades

• Act as a primary point of contact for international agents, customers and operational stakeholders.
• Coordinate customer requests, operational activities and service-related inquiries to ensure timely resolution.
• Monitor service performance, identify operational issues and elevate complex matters when needed.
• Collaborate with Customer Service, Operations, Account Management and Technology teams to support service continuity.
• Document issues, resolutions and best practices to support knowledge sharing and process improvements.
• Support troubleshooting of operational processes and system-related issues.
• Identify opportunities to improve efficiency, service quality and customer experience.
• Maintain accurate records and contribute to operational reporting and process documentation.

Conocimientos

Customer operations

Logistics

Customer service

Account management

International experience

Communication skills

Problem solving

Multi-tasking

Organizational skills

MS Office

English fluency

Educación

Bachelor's degree in Business Administration, Operations Management, Logistics or related field

Herramientas

Microsoft Office

Business systems

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

At World Courier, part of the Cencora family, we are the global leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. For more than 50 years, we have delivered customized, time-critical and temperature-controlled logistics solutions, ensuring life-saving therapies and healthcare products reach patients safely and on time worldwide.

We are looking for a Global Customer Operations Specialist to support international customers, partners and operational teams while ensuring seamless service delivery across our global network.

The Global Customer Operations Specialist serves as a key liaison between customers, agents and internal teams, ensuring operational excellence and high-quality service delivery. This role supports day-to-day customer and operational activities, resolves service-related issues, coordinates cross-functional actions and contributes to continuous improvement initiatives across the network.

Key Responsibilities

• Act as a primary point of contact for international agents, customers and operational stakeholders.
• Coordinate customer requests, operational activities and service-related inquiries to ensure timely resolution.
• Monitor service performance, identify operational issues and elevate complex matters when needed.
• Collaborate with Customer Service, Operations, Account Management and Technology teams to support service continuity.
• Document issues, resolutions and best practices to support knowledge sharing and process improvements.
• Support troubleshooting of operational processes and system-related issues.
• Identify opportunities to improve efficiency, service quality and customer experience.
• Maintain accurate records and contribute to operational reporting and process documentation.

What We're Looking For

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, Logistics or a related field.
• Experience in customer operations, logistics, customer service, account management or service delivery.
• Experience working in an international or global environment is highly desirable.

Skills

• Strong communication and stakeholder management skills.
• Customer-focused mindset and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively across teams.
• Proficiency in Microsoft Office and business systems.
• Fluent English required.

Why Join World Courier?

• Be part of the world's leading specialty healthcare logistics company.
• Collaborate with international teams and customers across the globe.
• Play a key role in delivering exceptional service for life-changing therapies.
• Grow your career within Cencora, an organization dedicated to creating healthier futures.

If you enjoy working in a global environment, solving operational challenges and building strong customer relationships, we'd love to hear from you.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

• World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.