Global Customer Experience Lead

Emapta Global; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 days work week

Weekends off

20 vacation days in total

Prepaid medicine

Laptop and peripherals

Direct exposure to our clients

Career growth opportunities

Diverse and supportive work env.

Prime Office Locations - Bogotá andMed

Unlimited upskilling through Emapta?

Descripción de la vacante

Emapta Latam is hiring a Customer Experience Manager to lead international client programs from Bogotá onsite. You will manage large global client relationships, coordinate cross-functional teams, and drive service excellence across markets including the US, Europe and beyond.

The role requires 1–3 years of relevant experience, strong English skills (B2–C1), and a proven track record of leading large teams. Join our top-tier environment with growth opportunities and access to Emapta Academy.

Formación

• 1-3 years of experience managing international clients across US, Europe, Canada or Australia.
• Advanced English communication skills (B2 to C1).
• Proven experience leading and managing teams of 200+ employees.
• Strong database management skills.
• Intermediate proficiency in Microsoft Excel.
• Experience using Monday.com is an advantage.
• Available to work on Colombian or U.S. holidays as needed.

Responsabilidades

• Oversee and enhance the overall customer experience to achieve high customer satisfaction.
• Build and maintain strong relationships with global clients across multiple regions.
• Lead and support large teams to drive engagement, performance, and continuous improvement.
• Manage customer concerns and deliver timely, effective resolutions.
• Collaborate with cross-functional teams to improve processes and service outcomes.
• Monitor key performance metrics and implement continuous improvements.
• Maintain clear and consistent communication with clients and internal stakeholders.

Conocimientos

International clients

Team leadership

Advanced English

Excel

Stakeholder management

Monday.com

Herramientas

Excel

Monday.com

Descripción del empleo

Emapta Latam is hiring a Customer Experience Manager to lead international client programs from Bogotá onsite. You will manage large global client relationships, coordinate cross-functional teams, and drive service excellence across markets including the US, Europe and beyond.

The role requires 1–3 years of relevant experience, strong English skills (B2–C1), and a proven track record of leading large teams. Join our top-tier environment with growth opportunities and access to Emapta Academy.