Customer Experience Manager

Emapta Global; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 days work week

Weekends off

20 vacation days in total

Prepaid medicine

Laptop and peripherals

Direct exposure to our clients

Career growth opportunities

Diverse and supportive work env.

Prime Office Locations - Bogotá andMed

Unlimited upskilling through Emapta?

Descripción de la vacante

Emapta Latam is hiring a Customer Experience Manager to lead international client programs from Bogotá onsite. You will manage large global client relationships, coordinate cross-functional teams, and drive service excellence across markets including the US, Europe and beyond.

The role requires 1–3 years of relevant experience, strong English skills (B2–C1), and a proven track record of leading large teams. Join our top-tier environment with growth opportunities and access to Emapta Academy.

Formación

• 1-3 years of experience managing international clients across US, Europe, Canada or Australia.
• Advanced English communication skills (B2 to C1).
• Proven experience leading and managing teams of 200+ employees.
• Strong database management skills.
• Intermediate proficiency in Microsoft Excel.
• Experience using Monday.com is an advantage.
• Available to work on Colombian or U.S. holidays as needed.

Responsabilidades

• Oversee and enhance the overall customer experience to achieve high customer satisfaction.
• Build and maintain strong relationships with global clients across multiple regions.
• Lead and support large teams to drive engagement, performance, and continuous improvement.
• Manage customer concerns and deliver timely, effective resolutions.
• Collaborate with cross-functional teams to improve processes and service outcomes.
• Monitor key performance metrics and implement continuous improvements.
• Maintain clear and consistent communication with clients and internal stakeholders.

Conocimientos

International clients

Team leadership

Advanced English

Excel

Stakeholder management

Monday.com

Herramientas

Excel

Monday.com

Descripción del empleo

Lead Customer Experience Excellence Across Global Markets

As a Customer Experience Manager, you will lead high-performing teams, strengthen partnerships with international clients, and drive service excellence across global operations. Your ability to elevate customer satisfaction, optimize performance, and inspire collaboration will directly contribute to long-term client success while building a rewarding global career with Emapta.

Job Overview

• Employment type: Indefinite Term Contract
• Shift: Day Shift, 8:00 AM - 5:00 PM, Weekends Off
• Work setup: Onsite, Calle 97A Bogotá or Calle 26 Bogotá, Colombia

Exciting Perks Await!

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

• At least1-3 years of experience managing international clients across the US, Europe, Canada, or Australia
• Advanced English communication skills (B2 to C1)
• Proven experience leading and managing teams of 200+ employees
• Strong database management skills
• Intermediate proficiency in Microsoft Excel
• Strong adaptability in fast-paced and changing environments
• Strong teamwork skills
• Excellent interpersonal and stakeholder management skills with a high level of professionalism
• Experience using Monday.com is an advantage
• Available to work on Colombian or U.S. holidays as needed

Your Daily Tasks

• Oversee and enhance the overall customer experience to achieve high customer satisfaction
• Build and maintain strong relationships with global clients across multiple regions
• Lead and support large teams to drive engagement, performance, and continuous improvement
• Manage customer concerns and deliver timely, effective resolutions
• Collaborate with cross-functional teams to improve processes and service outcomes
• Monitor key performance metrics and implement continuous improvements
• Maintain clear and consistent communication with clients and internal stakeholders

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.