SENIOR COLLECTION SPECIALIST GBS FSSC

SGS; Bogotá; Presencial; COP 89.280.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language bonus of $800,000 per month

Commissions of $900,000 for first 3 months

Descripción de la vacante

A leading global company in Bogotá is seeking a Senior Collections Specialist to manage customer collections and enhance collection strategies. The ideal candidate will collaborate with teams, address discrepancies, and ensure compliance. Candidates should have a degree in Finance or related fields and at least 3 years of experience in similar roles, with strong communication skills. This full-time role offers a competitive salary and performance-based commissions.

Formación

• Minimum of 3 years in related roles.
• B2 level in Business English preferred.
• Proficient in MS Office and ERP systems; ability to analyze balances and discrepancies.
• Evidence of working with B2C clients and diverse cultural backgrounds.

Responsabilidades

• Manage customer collections focusing on aged invoices.
• Collaborate with cross-functional teams for account reconciliations.
• Improve collection processes and ensure compliance.
• Issue periodic statements and support AR reporting.
• Lead training and ensure compliance with SGS policies.
• Meet SLAs and KPIs through process improvements.

Conocimientos

Excellent customer service skills

Strong written and verbal communication skills

Analytical and problem-solving skills

Adaptability and flexibility

Experience with diverse cultural backgrounds

Communication skills

Relationship-building

Analytical thinking

Data analysis

Process improvement

Cross-cultural awareness

Teamwork

Adaptability

Growth mindset

Educación

Finance, Accounting, Business Administration, Economics, Engineering

Accounting

Business Administration

Economics

Engineering

Herramientas

MS Office applications

Oracle E-Business Suite

Descripción del empleo

SENIOR COLLECTION SPECIALIST GBS FSSC

SGS Bogotá, D.C., Capital District, Colombia.

Senior Collections Specialist – B2C

We are seeking a Senior Collections Specialist to join our Bill to Cash (B2C) team. You will manage customer collections, focusing on aged invoices and established collection strategies, while providing excellent customer service to resolve discrepancies and open balances.

You will collaborate with cross-functional teams, perform account reconciliations, issue periodic statements, and support AR reporting. As a subject matter expert, you will help improve collection processes, propose solutions, lead training, and ensure compliance with SGS policies. Your expertise will be key to efficiently managing complex collections and achieving SLAs and KPIs.

Education

Finance, Accounting, Business Administration, Economics, Engineering, or related fields.

Experience

Minimum of 3 years in related roles.

Skills

• Excellent customer service skills, including active listening, empathy, problem-solving, and conflict resolution.
• Strong written and verbal communication skills, focused on relationship-building and understanding customer needs.
• Proven ability to work effectively in challenging, high-pressure, and potentially conflictive situations.
• Analytical and problem-solving skills, including data analysis, process improvement, and technical problem resolution.
• Experience working with clients B2C and diverse cultural backgrounds and understanding of global business practices.
• Proven ability to work independently and collaboratively in a team environment.
• Adaptability and flexibility to manage change effectively.
• Positive, growth-oriented mindset.

Technical Knowledge

• Proficiency in MS Office applications (intermediate level in Excel, Word, and PowerPoint).
• Experience with Oracle E-Business Suite or similar ERP systems is desirable.
• Note 1: Regarding technical knowledge, if not all requirements are met, the company will ensure compliance and development through inclusion in the training program.

Languages

B2, preferably in Business English.

Language bonus: $800,000 per month

Commissions: Fixed at $900,000 per month for the first 3 months; thereafter, commissions will be performance-based.

Seniority level: Executive

Employment type: Full-time

Job function: Finance