GBS INTERMED BILLING ASSOCIATE

UPS; Medellín; On-site; COP 30,000,000 - 42,000,000; Full time

Job summary

UPS is seeking a Billing Admin Associate in Medellín, Colombia to manage customer billing activities and ensure invoices are accurate and timely. The role supports billing operations, addresses inquiries, analyzes data and maintains revenue integrity.

Key responsibilities include generating invoices, adjusting bills on request, preparing reports and resolving discrepancies with internal teams. Strong Excel and English skills are valued.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good communication skills, both written and spoken.
• Ability to multitask in a fast-paced environment.
• Preferred background in Finance, Business Administration or Accounting.

Responsibilities

• Generate, review and distribute customer invoices.
• Ensure billing accuracy and maintain invoice records.
• Make invoice adjustments upon requests.
• Prepare billing reports.
• Research and resolve billing discrepancies and customer disputes.
• Investigate and address billing or fraud-related issues.
• Monitor billing controls to support accurate revenue recognition.
• Analyze billing data and identify process improvement opportunities.
• Provide administrative and operational support for billing activities.
• Collaborate with internal teams to resolve billing issues.

Skills

Analytical thinking

Attention to detail

Customer service

Multitasking

Excel proficiency

English 65%

Education

Finance/Accounting background

Tools

Microsoft Office

Excel

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Billing Admin Associate is responsible for processing and managing customer billing activities, ensuring invoices are accurate, timely and compliant with company policies and customer rules. This role supports billing operations, resolves customer billing inquiries, analyzes billing data, and helps maintain data integrity and revenue accuracy.

Key Responsibilities

• Generate, review and distribute customer invoices.
• Ensure billing accuracy and maintain invoice records.
• Make invoice adjustments upon requests.
• Prepare billing reports.
• Research and resolve billing discrepancies and customer disputes.
• Investigate and address billing or fraud-related issues.
• Monitor billing controls to support accurate revenue recognition.
• Analyze billing data and identify process improvement opportunities.
• Provide administrative and operational support for billing activities.
• Collaborate with internal teams to resolve billing issues.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Excellent customer service, verbal and written communication skills.
• Ability to multitask in a fast-paced environment
• Preferred educational background in Finance, Business Administration, Accounting, International Business or other related fields.
• Proficiency in Microsoft Office applications, particularly Excel
• 65% proficiency in English

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.