Field-Based Customer Success Manager (70% Travel)

JBT Marel; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

JBT Marel is seeking a Customer Care Manager in Bogotá to support customers and operations. You will travel about 70–75% to engage customers and conduct site visits, while spending time at the office located at Carrera 11 #94A-25, Office 701, Barrio Chicó.

The role requires a technical/engineering background, strong sales and account management skills, and fluency in Spanish and English. You will build relationships, pursue service solutions, and contribute to the company’s growth in the Latin

Formación

• Bachelor’s degree in Engineering, Business Administration, or related field.
• 3+ years in B2B sales, account management, aftermarket, or customer-facing roles.
• Experience in an industrial or technical environment.
• Strong commercial and customer-oriented mindset.
• Excellent communication, negotiation, and interpersonal skills.
• Fluent in Spanish and English (CEFR B2 or higher).
• Willingness and ability to travel ~70–75%.

Responsabilidades

• Be the customer advocate and trusted advisor for the customer in their focus market.
• Optimize customer relationships by building trust through visits and communications.
• Meet financial targets through proactive sales of parts, service solutions, and service agreements.
• Analyze customer performance and translate needs into solutions proposals.
• Analyze market and competitor data and provide feedback to relevant teams.
• Manage and maintain pipeline of opportunities and follow-up activities.
• Monitor customer satisfaction and lead relevant actions and communications.
• Oversee escalation processes for customers.

Conocimientos

B2B sales

Account management

Industrial environment

Customer-oriented mindset

Spanish & English fluency

Travel readiness

Educación

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Related field

Herramientas

CRM software

ERP systems

Pipeline management tools

Descripción del empleo

JBT Marel is seeking a Customer Care Manager in Bogotá to support customers and operations. You will travel about 70–75% to engage customers and conduct site visits, while spending time at the office located at Carrera 11 #94A-25, Office 701, Barrio Chicó.

The role requires a technical/engineering background, strong sales and account management skills, and fluency in Spanish and English. You will build relationships, pursue service solutions, and contribute to the company’s growth in the Latin