Traveling Customer Care Manager - Field Solutions

JBT Marel; Los Abades; Presencial; COP 144.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

JBT Marel is seeking a Customer Care Manager to lead customer advocacy and drive service solutions while traveling up to 75% of the time. The role combines field engagement with office-based coordination from our Bogotá-area office.

Ideal candidates have a background in engineering or business, 3+ years in B2B sales or account management in an industrial setting, and fluency in Spanish and English. You will collaborate across functions to optimize customer outcomes and growth.

Formación

• Bachelor's degree in Engineering, Business Administration, or a related field.
• 3+ years in B2B sales, account management, aftermarket, service, or customer-facing roles.
• Experience in an industrial or technical environment.
• Strong commercial and customer-oriented mindset.
• Excellent communication, negotiation, and interpersonal skills.
• Fluent Spanish and English at B2 level or higher (CEFR).
• Willingness and ability to travel approximately 70-75% of the time.

Responsabilidades

• Be the customer advocate and trusted advisor for the customer in their focus market.
• Optimize customer relationships by frequent visits and communications.
• Meet agreed financial targets through proactive sales of parts, service solutions and service agreements.
• Analyze customer performance and needs, identify opportunities and translate into proposals.
• Analyze customer, market and competitor data for feedback to the service organization.
• Manage and maintain pipeline of opportunities and follow-up activities.
• Monitor customer satisfaction and execute relevant actions and communications.
• Effectively monitor escalation processes for customers.

Conocimientos

B2B sales

Account management

Industrial environment

Commercial mindset

Communication skills

Spanish & English bilingual

Travel readiness

Independence & organization

Educación

Bachelor's degree in Engineering, Business Admin or related field

Herramientas

CRM

ERP systems

Pipeline management tools

Descripción del empleo

JBT Marel is seeking a Customer Care Manager to lead customer advocacy and drive service solutions while traveling up to 75% of the time. The role combines field engagement with office-based coordination from our Bogotá-area office.

Ideal candidates have a background in engineering or business, 3+ years in B2B sales or account management in an industrial setting, and fluency in Spanish and English. You will collaborate across functions to optimize customer outcomes and growth.