Bilingual Customer Service Agent

Majority; Colombia; On-site; COP 28,436,000 - 34,060,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Growth opportunities

International company

Job summary

MAJORITY in Bogotá is hiring Bilingual Customer Service Agents to join our growing team. You will deliver excellent customer experience across support channels, solving needs with empathy and ownership.

You will work Spanish and English, handle calls, chats, and cross-sell relevant products, with rotating shifts including weekends, on-site Chapinero office.

Qualifications

• Fluent Spanish and English with strong written and verbal communication skills.
• Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments.
• Experience with sales, cross-selling, or upselling is highly valued.
• Strong customer orientation, communication skills, and ability to understand customer needs.
• Proactive, reliable, and comfortable taking ownership of customer cases.
• Full availability to work rotating shifts, including weekends.
• Availability to work on-site in our Chapinero office in Bogotá.

Responsibilities

• Support customers across phone, chat, and digital channels in both Spanish and English.
• Resolve questions, requests, and issues with empathy, accuracy, and ownership.
• Identify customer needs and recommend relevant products or services through cross-selling and upselling.
• Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.
• Stay up to date on our products, processes, and tools to provide clear and reliable support.

Skills

Bilingual (Spanish/English)

Customer-focused

Strong communication

Job description

At MAJORITY, we are looking for Bilingual Customer Service Agents to join our growing team in Bogotá.

You will be responsible for delivering an excellent customer experience across our support channels, solving customer needs efficiently, and identifying opportunities to offer additional products or services that bring value to our customers.

We are looking for people who are customer-focused, proactive, commercially minded, and comfortable working in a fast-paced environment.

What you'll do

Support customers across phone, chat, and digital channels in both Spanish and English.

Resolve questions, requests, and issues with empathy, accuracy, and ownership.

Identify customer needs and recommend relevant products or services through cross-selling and upselling.

Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.

Stay up to date on our products, processes, and tools to provide clear and reliable support.

What we're looking for

Fluent Spanish and English with strong written and verbal communication skills.

Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments.

Experience with sales, cross-selling, or upselling is highly valued.

Strong customer orientation, communication skills, and ability to understand customer needs.

Proactive, reliable, and comfortable taking ownership of customer cases.

Full availability to work rotating shifts, including weekends.

Availability to work on-site in our Chapinero office in Bogotá.

What we offer

COP 2,800,000 monthly salary

Health, dental, and life insurance

Growth opportunities in an international company

At MAJORITY, we are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We are building financial services for migrants, by migrants, and we are looking for people who want to help us create meaningful experiences for our customers.