Customer Care Manager

JBT Marel; Los Abades; Presencial; COP 144.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

JBT Marel is seeking a Customer Care Manager to lead customer advocacy and drive service solutions while traveling up to 75% of the time. The role combines field engagement with office-based coordination from our Bogotá-area office.

Ideal candidates have a background in engineering or business, 3+ years in B2B sales or account management in an industrial setting, and fluency in Spanish and English. You will collaborate across functions to optimize customer outcomes and growth.

Formación

• Bachelor's degree in Engineering, Business Administration, or a related field.
• 3+ years in B2B sales, account management, aftermarket, service, or customer-facing roles.
• Experience in an industrial or technical environment.
• Strong commercial and customer-oriented mindset.
• Excellent communication, negotiation, and interpersonal skills.
• Fluent Spanish and English at B2 level or higher (CEFR).
• Willingness and ability to travel approximately 70-75% of the time.

Responsabilidades

• Be the customer advocate and trusted advisor for the customer in their focus market.
• Optimize customer relationships by frequent visits and communications.
• Meet agreed financial targets through proactive sales of parts, service solutions and service agreements.
• Analyze customer performance and needs, identify opportunities and translate into proposals.
• Analyze customer, market and competitor data for feedback to the service organization.
• Manage and maintain pipeline of opportunities and follow-up activities.
• Monitor customer satisfaction and execute relevant actions and communications.
• Effectively monitor escalation processes for customers.

Conocimientos

B2B sales

Account management

Industrial environment

Commercial mindset

Communication skills

Spanish & English bilingual

Travel readiness

Independence & organization

Educación

Bachelor's degree in Engineering, Business Admin or related field

Herramientas

CRM

ERP systems

Pipeline management tools

Descripción del empleo

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As our Customer Care Manager, you will spend approximately 70-75% of your time traveling to support customers and business operations. When not traveling, you will be expected to work from our office located at Carrera 11 #94A-25, Office 701, Barrio Chicó.

On a Given Day, You May

• Be the customer advocate and trusted advisor for the customer in their focus market
• Optimize customer relationships by building trust through frequent customer visits and communications
• Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements
• Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer
• Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant functions.
• Manage and maintain pipeline of opportunities, their status, and follow up activities, as it relates to customers
• Monitor customer satisfaction and execute relevant actions and communications
• Effectively monitor any escalation process for customers

Must Have

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• 3+ years of professional experience in B2B sales, account management, aftermarket, service, or customer-facing commercial roles.
• Experience working in an industrial or technical environment.
• Strong commercial and customer-oriented mindset.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently, stay organized, and deliver results.
• Fluent Spanish and English proficiency at B2 level or higher (CEFR).
• Willingness and ability to travel approximately 70-75% of the time.

Nice to Have

• Experience in the food processing industry.
• Experience in aftermarket services, spare parts, service agreements, or maintenance solutions.
• Technical background or experience with industrial equipment, automation, or food processing technologies.
• Experience managing key accounts.
• Experience using CRM, ERP, and pipeline management tools.
• Experience working in multinational and matrix organizations.
• Knowledge of the Colombian and/or Andean region market.
• Previous knowledge of JBT Marel equipment or solutions.

We are committed to our employees

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying

Collaborative working across our global teams to deliver world-class projects.

We encourage development

Ensuring new experiences and challenges at JBT Marel to feed your growth!

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.