Travel‑Heavy B2B Customer Care Manager

JBT Marel Corporation; Bogotá; Híbrido; COP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

JBT Marel Corporation seeks a Customer Care Manager to drive customer success and sales support in Bogotá. You will travel 70–75% to customer sites and work from the local office when not on the road, delivering proactive service and strategic account management.

You will collaborate with cross-functional teams to ensure customer satisfaction, expand service agreements, and optimize parts and maintenance opportunities.

Formación

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• 3+ years in B2B sales, account management, aftermarket, service, or customer-facing roles.
• Fluent Spanish and English at B2 level or higher (CEFR).

Responsabilidades

• Be the customer advocate and trusted advisor for the customer in their focus market.
• Build trust through frequent visits and clear communication to optimize relationships.
• Meet financial targets through proactive sales of parts, service solutions, and service agreements.
• Analyze customer performance, identify opportunities, and translate into proposals.

Conocimientos

Communication

Negotiation

Interpersonal skills

B2 English proficiency

Educación

Bachelor’s degree

Herramientas

CRM

ERP

Descripción del empleo

JBT Marel Corporation seeks a Customer Care Manager to drive customer success and sales support in Bogotá. You will travel 70–75% to customer sites and work from the local office when not on the road, delivering proactive service and strategic account management.

You will collaborate with cross-functional teams to ensure customer satisfaction, expand service agreements, and optimize parts and maintenance opportunities.