LatAm Customer Experience & Process Improvement Specialist

Johnson & Johnson; Bogotá ciudad; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Johnson & Johnson in Bogotá, Colombia is seeking a customer service specialist to manage interactions, inquiries and order tracking, including creation and processing of orders. You will handle chat and calls, contribute to process improvements, and support audits.

The role emphasizes solving complex problems, identifying improvement opportunities, and participating in projects across customer service processes. Proficiency with SAP and Salesforce is expected; Portuguese is mandatory.

Formación

• Ability to make quick decisions and work efficiently.
• Deal with multiple sources of information.
• Proficient in written and oral communications.
• Project management experience.
• Analytics and problem solving.
• Customer Relationship Management.

Responsabilidades

• Manage interactions, queries, and requests from internal and external customers.
• Creation, processing and tracking of orders.
• Scheduling deliveries and appointments
• Chat and call attention.
• Analyze customer service data to identify trends and areas for improvement.
• Audit support
• Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.
• Contribute to the resolution of more complex problems.
• Identification of improvement opportunities.
• Participation in projects and initiatives
• Champions in processes related to customer service.

Conocimientos

Decision making

Communication

Analytics

CRM

Project Management

SAP

Salesforce

MS Office

Herramientas

SAP

Salesforce

MS Office

Descripción del empleo

Johnson & Johnson in Bogotá, Colombia is seeking a customer service specialist to manage interactions, inquiries and order tracking, including creation and processing of orders. You will handle chat and calls, contribute to process improvements, and support audits.

The role emphasizes solving complex problems, identifying improvement opportunities, and participating in projects across customer service processes. Proficiency with SAP and Salesforce is expected; Portuguese is mandatory.