Expert - SLS OFR

DHL Global Forwarding (Colombia) S.A.S.; Bogotá; On-site; COP 33,480,000 - 55,800,000; Full time

Job summary

DHL Group seeks a proactive Expert SLS AFR to support AFR quotes workflow from Bogotá. You will review requests, ensure data clarity, and generate timely quotes while tracking status and performance reports.

The role emphasizes strong Excel skills, English communication, and teamwork. You will collaborate with customers and internal teams to drive efficiency and improvements in the quotation process.

Qualifications

• University degree in Industrial Engineering, Business Administration, or International Business.
• At least 1 year of logistics experience.
• Proficient in MS Excel and MS Office.
• Good English communication (spoken and written).
• Customer service and strong communication skills.
• Able to work in a team and autonomously.

Responsibilities

• Receive quote requests.
• Review that customer information is clear and complete to start the process; contact for clarification if needed.
• Follow up the quote status and provide the quote to customer within 2 hours of initial request.
• Receive new rate requests by email and enter information into the system.
• Generate a Weekly AFR performance report based on KPI analysis and Hit Rate.
• Generate a Monthly AFR status and performance report based on quotes status, highlights and priorities.
• Find improvements and efficiencies and discuss open topics and issues.

Skills

MS Excel

MS Office

English (verbal & written)

Customer service

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.