Expert - SLS OFR

DHL Global Forwarding; Bogotá; Presencial; COP 33.480.000 - 61.380.000; Tempo integral

Resumo da vaga

DHL Global Forwarding in Colombia is seeking a Specialist to support AFR quotes and validate performance reports. You will manage quote requests, verify data completeness, and input rate information into our systems.

You will generate weekly and monthly AFR reports, monitor KPI trends, and identify process improvements while collaborating with the team to optimize operations. Proficiency in Excel and English is required.

Qualificações

• Bachelor's or student in Industrial Engineering, Business Administration or International Business.
• At least 1 year in logistics process.
• Proficient in MS Excel and MS Office.
• Strong English communication (verbal & written).
• Customer service, teamwork and autonomy.

Responsabilidades

• Receive quote request.
• Ensure customer information is clear; request clarifications by email if needed.
• Follow up quote status and provide quote within 2 hours of initial request.
• Receive new rate requests by email and enter data into the system.
• Generate Weekly and Monthly AFR performance reports based on KPIs.
• Identify improvements and discuss issues.

Conhecimentos

Industrial Engineering

Business Administration

International Business

Teamwork

Autonomy

Formação

Industrial Engineering / Business Administration / International Business

Ferramentas

MS Excel

MS Office

Descrição da vaga

Title

Expert SLS AFR

Location

GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.