Expert Afr-Oam

Dhl Global Forwarding (Colombia) S.A.S.; Girardot; On-site; COP 50,000,000 - 80,000,000; Full time

Job summary

DHL Global Forwarding (Colombia) S.A.S. is seeking an Expert to strengthen client relationships and ensure service excellence. You will support assigned accounts, monitor KPIs, and prepare performance reports, coordinating with internal and external stakeholders to meet client expectations.

The role requires 3–5 years in logistics, extensive cargo knowledge, and fluent English. Collaboration with teams and autonomous work are essential for success in fast-paced operations.

Qualifications

• 3–5 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.
• Fluent English (verbal and written).
• Strong customer service and communication skills.
• Ability to work in a team and work autonomously.

Responsibilities

• Develop a strong, trustful relationship with clients through timely, accurate communications.
• Provide support to the assigned account and ensure KPI/service agreement achievement.
• Provide performance reports and coordinate with internal/external parties to meet client expectations.
• Resolve issues proactively to ensure service excellence; escalate as needed.
• Lead/participate in customer reviews (QBR/MBR) and coordinate stakeholder activities.

Skills

Logistics experience

English fluency

Customer service

Teamwork

Autonomy

Education

Industrial engineering

International business

Job description

Title: Expert - AFR/OFR

Location: GSC BOG

Key Responsibilities

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
• Participate/lead customer reviews (QBR and/or MBR).
• Complexity of the problem/process.
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues

Skills / Requirements

• Professionals in industrial engineering, international business, or related fields
• Minimum of 3-5 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects