Expert - SLS OFR

DHL Group; Puerto Bogotá; On-site; COP 33,480,000 - 66,960,000; Full time

Job summary

DHL Group in Colombia seeks an Expert SLS AFR to support quotes creation and submission for AFR products and validate performance reports. You will ensure information is complete, follow up quotes, and respond to rate requests promptly to aid decision-making.

You'll generate weekly and monthly AFR reports, analyze KPI and hit rate, and work with operations to identify improvements. Strong English communication and teamwork are essential.

Qualifications

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistics process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Responsibilities

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills

Teamwork

Autonomy

Customer service

Communication (English)

Tools

MS Excel

MS Office

Job description

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.